Account Manager

🕒 il y a 20 jours

🏈 Alabama, Tennessee – Distant

🏈 Alabama – Remote 🎸 Tennessee – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🦅 Parrain de Visa H1B

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Momentum

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2001

📡 Télécommunications

🏢 Entreprise

🔐 Sécurité

💰 Private equity en 2018-04

Telecommunications • Enterprise • Security

Momentum est un fournisseur mondial de connectivité gérée et de communications cloud qui offre une connectivité Internet fiable, SD-WAN/SASE et des services de réseau gérés ainsi que des solutions de collaboration et de téléphonie cloud. L'entreprise propose l'intégration téléphonique avec Microsoft Teams, des centres de contact, SMS/messagerie, trunk SIP, et des migrations UCaaS. Elle fournit également des appareils de sécurité et de réseau de fournisseurs tels que Cisco Meraki, Juniper, Arista et Cato Networks. Momentum se concentre sur le déploiement et le support de connectivité et de communications de niveau entreprise à l'échelle mondiale pour les entreprises et les opérateurs, avec une configuration, une facturation et un support unificateurs.

Description

• Serves as the customer advocate and is responsible for the overall satisfaction of the client • Actively involved in the management, retention and growth of your base of assigned customers • The AM is the primary contact for the customer and is accountable for managing expectations • Escalation point to facilitate problem resolution • Consistently provide excellent customer service to accounts • Consultatively ascertain client needs • Present client intelligence data to ensure a high-quality customer experience • Develop relationships with users, influencers, and decision makers within each organization • Collaborate with internal resources (Support, Implementation, Billing, Engineering) to ensure end-to-end customer satisfaction • Meet or exceed assigned sales and retention objectives

🎯 Exigences

• A four-year undergraduate degree is required • A minimum of two years’ experience in the Unified Communications industry is preferred • 2-3 years of Account Management experience is required • Ability to manage multiple tasks • Ability to thrive in a fast-paced environment • Handles stressful situations well • Highly motivated and results oriented • Plans and carries out responsibilities with minimal direction • Customer service oriented • Extremely detail oriented • Works well in a team environment as well • Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet • Familiarity with Salesforce.com or similar CRM tools is preferred • Demonstrated history developing relationships with C-level professionals • Documented experience exceeding sales quotas • Excellent communication skills including written communication, speaking and presentation development and delivery

🏖️ Avantages

• Employee must be available to work overtime as required • Regular in-office attendance is essential (i.e. is consistently at work and on time)