Virtual Clinical Support Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 15%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Momentum Life Sciences

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1995

🏥 Santé

🧬 Biotechnologie

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences est un prestataire de solutions d'engagement des patients et des professionnels de la santé. L'entreprise collabore avec des sociétés de sciences de la vie et de biopharmacie pour concevoir, construire et fournir des programmes de soutien aux patients visant à améliorer l'initiation, l'adhésion et la persistance aux thérapies complexes. Depuis plus de 30 ans, Momentum combine des interventions humaines (infirmières cliniciennes éducatrices et infirmières qualifiées à domicile) et numériques via une plateforme qui offre un soutien aux patients, une formation des prestataires (programmes d'éducation clinique entre pairs) et des services de soins à domicile. L'entreprise signale des impacts mesurables, y compris des réductions de l'abandon de médicaments, une persistance accrue à 180 jours, des scores NPS élevés de la part des patients et des professionnels de santé, ainsi qu'une sensibilisation et une confiance accrues des professionnels de santé pour initier et maintenir les patients sous traitement.

Description

• Lead a team of Nurse Educators and/or Non-Clinical Support • Proactively solve problems and provide world-class support and outreach through an omnichannel environment • Mentor and guide the team while managing business and client initiatives • Build and maintain client relationships • Provide clinical insights for content development • Foster MLS culture and motivate top performance • Oversee training components and implementation • Coach, empower, and motivate the team to improve confidence, product knowledge, and communication • Manage internal and client KPIs while ensuring consistent use of processes and procedures • Track and analyze team and individual performance • Maintain client operational practices and ensure compliance and quality standards • Collaborate with interdepartmental leaders on program updates and changes • Resolve incoming requests quickly to support client and vendor relationships • Perform quality audits, documented coaching, and feedback • Oversee Adverse Event Product Quality Complaint reporting and compliance/client follow-up • Manage work complexity and capacity to improve patient experience and quality • Hold documented one-on-one meetings and direct performance actions • Support overdue events and inbound call coverage as needed • Perform team tasks to coach to the highest standard • Deliver team performance reviews • Plan and lead team meetings • Manage queues, performance, service levels, and standards • Attract, hire, and maintain a high-performance team • Step in as needed to complete calls

🎯 Exigences

• Active, unrestricted RN license with 5+ years of clinical experience • Previous work experience (minimally 2 years) as a clinical Supervisor/Manager in a telephonic environment and working interdepartmentally with proven ability to reach or exceed goals and team metrics • Telephonic patient education experience, including complex therapy education, required • Experience at developing and using motivational interviewing techniques • Understanding of the pharmaceutical industry as it relates to telephonic nursing experience • Experience using several software applications within a multiple-screen environment including Microsoft products • Ability to pull multi-level reports and analyze and understand data to coach appropriate behaviors • Ability to thrive in a collaborative work environment • Effective communication in cross-functional, fast-paced environments • Ability to communicate effectively via phone, email, and tasks using proper grammar and punctuation • Ability to work with teams covering multiple clients with unique process flows and vocabulary • Leadership, coaching, and employee feedback abilities • Knowledge of systems and independent troubleshooting ability • Experience being accountable to metrics in a real-time interactive environment • Experience with case management, cloud contact center, and workflow management tools • CRM, telephony systems, and outcome-measurement applications • Queue monitoring and performance tracking • Critical thinking and creative problem-solving skills