Membership Growth Specialist

🕒 il y a 14 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📈 Marketing de croissance

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Monarch

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

☁️ SaaS

B2B • SaaS

Monarch est une plateforme de pratique concierge qui s'associe avec des obstétriciens/gynécologues et des médecins dédiés à la santé globale des femmes, leur permettant de passer à un système de soins basé sur l'adhésion. L'entreprise offre un support opérationnel, financier, marketing et éducatif clinique, ainsi que des services aux patients comme des soins urgents virtuels, permettant ainsi aux cliniciens de conserver leur autonomie clinique tout en développant des pratiques durables et sans précipitation axées sur des relations patientes approfondies et de meilleurs résultats.

Description

• Drive patient enrollment and panel growth during physician transitions • Manage outreach strategy and patient engagement across assigned practices • Monitor conversion pacing, funnel progression, and enrollment activity • Identify opportunities to improve outreach effectiveness and patient conversion • Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity • Conduct patient outreach via phone, text, email, and in-person engagement and use effective "nurture" techniques - creating necessary touchpoints without being overbearing or pushy • Address patient questions, concerns, and overcome objections thoughtfully and professionally • Deliver a high-touch, hospitality-oriented patient experience • Work onsite within physician offices during active transitions • Build strong relationships with physicians and staff • Help create alignment, readiness, and enthusiasm within the practice • Reinforce patient messaging and transition workflows with office teams • Identify friction, communication gaps, or workflow issues quickly • Operate as an embedded field operator during practice transitions • Surface operational risks, patient feedback, and transition insights quickly • Collaborate closely with other leadership responsible for the transition • Adapt workflows and engagement strategies based on physician and office dynamics • Help ensure transitions are executed with consistency and excellence • Capture recurring patient questions, objections, and feedback • Identify opportunities to improve workflows, communication, and conversion strategy • Contribute actively to evolving Monarch’s transition playbooks and operating systems • Share learnings and best practices across the Membership Growth Lead team.

🎯 Exigences

• 3+ years of experience in a relationship-driven, client-facing, hospitality, healthcare, sales, or customer experience role • Demonstrated ability to build trust during a sales process • Exceptional verbal and written communication skills • Strong emotional intelligence and interpersonal instincts • Highly organized with the ability to manage multiple priorities simultaneously • Self-directed with strong ownership and urgency • Comfortable operating independently in fast-moving environments • Ability to use multiple technologies and systems • Willingness to travel up to 50% • Preferred: Experience in concierge medicine, women’s health, healthcare operations, luxury hospitality, customer success, patient engagement, or premium service environments • Preferred: Experience with membership enrollment, consultative sales, or relationship management • Preferred: Experience working with physicians or medical practices • Preferred: Familiarity with CRM systems, outreach workflows, or pipeline management • Preferred: Passion for women’s health, preventive medicine, and personalized care.

🏖️ Avantages

• Competitive compensation • Performance incentives • Benefits • Growth opportunities