Customer Support/Success Manager – Digital Events

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Morressier

Site WebLinkedInTous les Emplois

51 - 200 employés

📚 Éducation

🔬 Science

Education • Science

Nous fournissons aux éditeurs et aux sociétés des flux de travail pour transformer les communications académiques. La plateforme Morressier soutient l'ensemble du parcours pré-publication, des conférences hybrides et virtuelles où la recherche est partagée à ses débuts, aux soumissions de journaux, aux processus de révision par les pairs, et aux vérifications d'intégrité alimentées par l'IA. Nous croyons que la technologie peut transformer chaque étape, menant à un processus scientifique efficace, fiable, équitable et agréable à vivre.

Description

• Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team • Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success • Onboard new clients via video training calls • Present, define and execute on project scope according to partnership agreements • Get product feedback and represent clients needs and future roadmap • Present new product developments to clients and ensure consistent communication • Manage post-project client debriefs • Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base

🎯 Exigences

• Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment • Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous • Proven track record of high satisfaction rates (clients and users) • Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports • Focus on KPIs that drive company success and strategic and financial targets • Excellent communication skills, comfort on phone and video, ability to put clients at ease • Strong organizational and planning skills with meticulous attention to detail • Fluent English (spoken and written) • Willing to accommodate US business hours • Willingness to work on weekends (extra days will be compensated)

🏖️ Avantages

• Competitive salary • Flexibility for remote work from home or anywhere else • A high-performing dynamic team from around the world • Ability to take ownership, opportunities for growth • Help mold the future of science and scholarly communications!