Technical Success Administrator – Emergency Call Management

🕒 il y a 14 jours

🐊 Florida, Montana, +3 états de plus – Distant

🐊 Florida – Remote 🦬 Montana – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote

💵 $115 000 - $130 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🖥️ Administrateur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Motorola Solutions

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1928

🔐 Sécurité

📡 Télécommunications

🏢 Entreprise

Security • Telecommunications • Enterprise

Motorola Solutions est une entreprise fournissant un écosystème complet de sécurité et de sûreté, offrant des solutions technologiques pour protéger les personnes, les biens et les lieux. L'entreprise se spécialise dans les communications critiques, les systèmes de sécurité vidéo, les solutions pour centres de commande, ainsi que les services de gestion et de support. Ses produits incluent des radios P25 pour missions critiques, des radios DMR professionnelles, des appareils large bande et des systèmes de sécurité vidéo alimentés par l'analytique IA. Motorola Solutions dessert divers secteurs, y compris la sécurité publique, l'éducation, les soins de santé, les forces de l'ordre et plus encore, mettant l'accent sur l'amélioration de l'efficacité opérationnelle et de la réactivité dans les situations critiques. Elle s'engage à fournir des solutions qui aident ses clients à rester connectés, à communiquer clairement et à agir avec certitude dans les conditions les plus difficiles.

Description

• This position will be a Technical Success Administrator role, focused on Emergency Call Management (ECM) within the CCSW Technical Success Team. • The role will be responsible for ECM Hybrid-Cloud adoption by driving the activation and deep integration of cloud-based products and components ensuring they work seamlessly with the agency's infrastructure and workflow. • The System Manager role will assist in delivery configuration and workflow tuning as well as technical administration partnership and coaching. • The Technical Success Administrator - ECM will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for no/low adoption customers. • Must have strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, Telco knowledge, supporting software applications, and diagnosing complex system architectures. • Must be diligent at researching, troubleshooting, understanding customer workflow needs, and demonstrating solutions. • Resolving post-deployment, non-break/fix Ad-Hoc ECM Service Requests • Diagnosing low-usage red flags and removal of underlying technical blockers • Configuration & Workflow Tuning across the ECM cloud suite and legacy Vesta 911 product utilized in Vesta Hybrid environments • Advanced mapping configuration to integrate supplemental data layers, floor plans and other functionality to ensure maximum situational awareness for Users • Remote and Keyboard-Side coaching to build Customer Administrator proficiency and system management independence • Manage and lead our relationship throughout the length of the customer engagement • Ensure that customer satisfaction goals are met both with internal business partners and externally and with the customer • Procure and coordinate any internal resources that may be needed to drive results • Remotely diagnose customer concerns and facilitate incident management as applicable • Travel in the US and Canada if onsite presence is required.

🎯 Exigences

• Bachelor’s degree in Computer Science (or related degree) or equivalent work experience • 4+ years of customer support experience • 3+ years of IT support experience • Strong written and oral communication skills. (Fluent in English, oral and written) • Strong soft skills, interpersonal communication, and problem-solving skills. • Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management. • Working knowledge of Analog and Digital Telephony • Microsoft MCSE or equivalent experience • Cisco CCNA certifications or related experience • In depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems • Experience with Windows Domain architecture/ integration / Active Directory • Experience in providing Linux/UNIX technical support to customers • Experience with troubleshooting various server/desktop hardware related issues • Experience with Servers (Dell and HP) • Experience troubleshooting LAN/WAN • Experience with VOIP applications • Experience troubleshooting 3rd party application integration

🏖️ Avantages

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!