Senior Lead, Marketing Services Operations

🕒 il y a 27 jours

🇺🇸 États-Unis – Télétravail

💵 $150 296 - $185 636 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Moxie

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1 - 10 employés

💄 Beauté

📋 Conformité

☁️ SaaS

Beauty • Compliance • SaaS

Moxie est une plateforme complète dédiée à aider les entreprises de medspa à se lancer, opérer et croître avec succès. Ils offrent des services sur mesure tels que le coaching d'affaires, l'expertise en conformité et un logiciel avancé de gestion de medspa pour assurer des opérations efficaces et conformes. Moxie propose également des stratégies pour le marketing des medspas et offre des opportunités de réaliser des économies substantielles sur les produits et les fournitures. Leur suite logicielle tout-en-un inclut des fonctionnalités pour la planification en ligne, le traitement des paiements, la gestion des stocks et les notifications automatiques de risques de conformité. En se concentrant sur l'accompagnement des entrepreneurs de medspa vers une croissance durable et une rentabilité accrue, Moxie est un partenaire clé dans l'industrie du medspa.

Description

• Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator. • Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers. • Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and execute structural fixes that deliver quantifiable improvement. • Stabilize and integrate the Front Desk Services team — establish roles, capacity models, performance dashboards, and accountability frameworks for a team newly transitioned into Marketing Services, and align the guest experience across all touchpoints. • Design and execute the operational roadmap to 1,000 — deliver a sequenced, cross-functionally aligned plan that gets Marketing Services operationally ready to absorb the next cohort of providers without proportional headcount growth, and contribute a credible POV to H2/2027 planning.

🎯 Exigences

• 7–10 years in marketing or revenue operations, with at least 4 years managing multi-functional teams — you've led QA, technical support, deployment, or service delivery functions simultaneously, not just one at a time. • A proven track record scaling services operations — ideally from a few hundred to 1,000+ customers — without headcount growing in lockstep. You've solved scale problems structurally, not by adding bodies. • Hands-on fluency with the modern ops stack — ClickUp, HubSpot, Zapier/N8N, GoHighLevel. You don't just know these tools exist; you've built workflows in them and know where they break down at scale. • Real experience building AI-assisted workflows — not just prompting, but identifying leverage points, building the automation layer, and maintaining the human oversight that keeps quality high. • A cross-functional operator who makes decisions — you build alignment across peers in RevOps, BizOps, Product, and Service Ops without needing your manager to broker every conversation, and you hold yourself accountable to outcomes, not activity. • A developer of people — you invest in the growth of your team, and you have examples of managers you've coached toward promotion-readiness.

🏖️ Avantages

• A team worth building. Your org includes deeply capable people already doing great work. Your job is to put the right structure around them, not start from scratch. • Scope that matches your ambition. Multiple functions, a clear mandate, and the autonomy to own the decisions that matter — you won't be waiting for approval to move. • AI as a first-class tool. We're not dabbling — AI and automation are primary levers here. You'll build workflows that actually change how the team operates. • Cross-functional visibility. You'll work directly with RevOps, Product, and BizOps leadership — this role has organizational reach well beyond its title. • A real scaling challenge. 400 to 1,000 medspas without a proportional headcount increase. If you love building systems that outlast you, this is the problem.