Operations Center Team Lead, Level III

🕒 il y a 27 jours

🦀 Maryland – Distant

🦀 Maryland – Remote

💵 $80 000 - $100 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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New Energy Equity

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

⚡ Énergie

Energy

New Energy Equity est une entreprise de développement et de financement solaire de premier plan aux États-Unis, spécialisée dans le développement et la gestion de projets solaires de bout en bout pour les fermes solaires. L'entreprise a achevé avec succès plus de 250 projets solaires, totalisant plus de 310 mégawatts, et a généré plus de 540 millions de kilowattheures annuellement, contribuant de manière significative à la réduction des émissions de CO2. Avec une équipe dédiée d'experts, New Energy Equity gère tous les aspects des projets solaires, y compris le développement, l'ingénierie, l'acquisition de terrains, la gestion de programme, la diligence légale, la construction et le financement. Reconnue comme l'un des principaux développeurs solaires et entrepreneurs commerciaux à l'échelle nationale, New Energy Equity s'engage à faire progresser les solutions énergétiques propres et à transformer le paysage énergétique du pays.

Description

• The ROC Team Lead is the senior technical operator within ESS’s Remote Operations Center, reporting to the Engineering & ROC Manager. • Combine hands-on solar fleet monitoring across 900+ MW of distributed generation assets with day-to-day coordination of the ROC analyst team. • Own shift scheduling, escalation workflows, and quality standards for the ROC’s monitoring and dispatch operations. • Carry a monitoring load while coaching junior analysts and driving process improvement. • Coordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst team. • Mentor and develop junior Operations Analysts on monitoring best practices, alert triage, and escalation procedures. • Serve as the primary escalation point for complex or ambiguous alerts before routing to Engineering. • Closely monitor and analyze day-to-day performance data for ESS’s distributed solar portfolio to identify equipment outages and underperformance. • Identify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service tickets. • Respond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties within set response times. • Aid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC Manager. • Conduct monthly performance analysis and report to clients. Diagnose and troubleshoot DAS/SCADA problems. • Create and maintain documentation to effectively support the operating fleet.

🎯 Exigences

• 3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed generation (C&I, community solar) strongly preferred • Bachelor’s degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degree. • Established experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communications. • Knowledge of protective relay settings and event analysis (SEL experience preferred). • Demonstrated ability to mentor, train, or lead technical team members. • Prior team lead or shift supervisor experience preferred. • Proficiency with Microsoft Excel and the Microsoft Office Suite • Proficiency with CMMS software (ESS uses Salesforce) • Ability to work independently, prioritize across competing demands, and delegate effectively.

🏖️ Avantages

• Retirement Benefits • Medical, Dental & Vision • Health Savings Account • Flexible Spending Account • Life Insurance and Disability • Tuition Reimbursement • Voluntary Benefits • Paid Absences