Healthcare Contact Center Specialist, Sales Experience Required

🕒 il y a 27 jours

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Isaac Health

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

☁️ SaaS

🧘 Bien-être

Healthcare Insurance • SaaS • Wellness

Isaac Health est une entreprise de soins de santé qui offre des soins spécialisés et un soutien aux personnes souffrant de perte de mémoire et de problèmes de santé cérébrale, y compris la maladie d'Alzheimer et divers types de démence. Elle propose une gamme complète de services tels que des évaluations neuropsychologiques, des plans de traitement personnalisés, des thérapies cognitives et un soutien continu par des experts médicaux agréés. Isaac Health met l'accent sur le diagnostic précoce et les soins continus pour gérer efficacement des conditions comme le trouble cognitif léger, la démence vasculaire et la démence parkinsonienne. Leurs services sont conçus pour être accessibles à distance, offrant des soins à domicile et collaborant étroitement avec les aidants et les partenaires de soins de santé. Dirigée par une équipe de professionnels médicaux renommés, Isaac Health délivre des soins d'expert qui sont compatibles avec les assurances et met l'accent sur l'accessibilité financière et la disponibilité immédiate.

Description

• Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings • Coordinate cognitive health screening campaigns • Take the medical history from patients or their caregivers • Schedule and coordinate appointments • Assist patients with technology and other questions

🎯 Exigences

• Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members. • High levels of professionalism in communication, high level of patience and caring attitude with patients and family members. • Demonstrated call center experience, handling high-volume outbound and/or inbound calls. • Prior telehealth experience is a plus • Familiarity with Medicare and Insurance concepts • Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness • Experience navigating multiple systems and completing documentation simultaneously during an outbound call • Strong overall tech-saviness and ability to quickly learn new software and systems. • Competency with Google Office Suite • Experience working with the elderly • Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows • A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements. • Comfort and proficiency working in a remote office setting

🏖️ Avantages

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups • Join a community of high achievers who have a passion for promoting brain health • Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need • Access to innovative technology to support you in delivering the highest quality of care to your clients • Access to continuing training and education • Remote-first model: Work virtually from anywhere in the United States • Culture and connectivity: A highly responsive and supportive team of clinical and operational management • Decreased administrative time for clinicians through ongoing technology improvements and automation • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization