Complaint Response Validation Specialist

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $20 - $34 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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LoanCare

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

🛡️ Assurance

📦 Logistique

Consulting • Insurance • Logistics

LoanCare est une entreprise spécialisée dans la gestion des prêts hypothécaires. Elle propose une gamme de services liés à la gestion des paiements hypothécaires, au service client pour les détenteurs de prêts, et aux stratégies d'atténuation des pertes. LoanCare vise à aider les propriétaires à maintenir efficacement leurs comptes hypothécaires, en assurant des paiements ponctuels et en gérant les éventuels défis financiers.

Description

• Review written borrower complaint responses for accuracy, completeness, tone, and alignment with supporting documentation • Edit and refine responses to ensure clarity, professionalism, and adherence to company standards and brand expectations • Validate that all borrower concerns have been fully addressed and appropriately resolved • Ensure responses comply with applicable federal, state, investor, and client requirements, including regulatory complaint standards • Verify that all research, documentation, and conclusions cited in responses are accurate and supported by system records • Identify discrepancies, omissions, or potential risks and work with complaint owners to correct deficiencies • Partner with complaint owners and leadership to resolve issues identified during validation review • Provide clear, actionable feedback to improve quality and prevent recurring errors • Maintain accurate records of validation reviews, edits, and outcomes within designated systems • Contribute to quality reporting by tracking common errors, corrective actions, and performance metrics

🎯 Exigences

• High School Diploma or equivalent required • 4-7 years of quality assurance, specifically within mortgage servicing • 2-3 years of complaint management or customer advocacy or escalation management • Experience in root cause analytics • Knowledge of Black Knight products, including but not limited to MSP and LoanSphere preferred • Working knowledge of state/federal mortgage servicing regulations • Responsiveness/ability and open to changes in processes/procedures and the ability to receive and provide clear direction • Analytical and mathematical ability sufficient to identify potential issues • Ability to manage time and priorities wisely • Ability to grasp concepts quickly, make sound decisions, and resolve issues • Ability to work in a high-volume and time-sensitive environment • Ability to multitask, prioritize work assignments, work independently with minimal direction, and effectively meet deadlines • Ability to work collaboratively with peers in a team environment to attain common goals • Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization • Ability to use Microsoft Office applications.

🏖️ Avantages

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) and employee stock purchase plans • Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being • Programs that celebrate achievements and milestones • Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.