Technical Account Manager

🕒 il y a 4 mois

🇩🇪 Allemagne – Télétravail

💵 €74 200 - €146 900 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍🔧 Responsable de comptes techniques

👻 Score fantôme 73%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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n8n

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

💼 Conseil

📦 Logistique

🏭 Fabrication

Consulting • Logistics • Manufacturing

n8n est une plateforme sécurisée d'automatisation des workflows, native à l'IA, conçue pour les équipes techniques. Elle permet aux utilisateurs de créer des agents autonomes à étapes multiples et d'automatiser les workflows à travers diverses applications avec des intégrations illimitées. Avec un support à la fois pour le code et pour une interface utilisateur intuitive, n8n permet aux entreprises de rationaliser leurs opérations, d'améliorer les processus informatiques et de sécurité, et d'optimiser leur CRM, tout en maintenant la conformité et en assurant un temps de fonctionnement crucial pour les missions.

Description

• Own the technical success of n8n’s strategic top-tier customers • Act as the dedicated technical point of contact for a portfolio of strategic customers • Lead the technical handoff from Sales Engineering into ongoing operations • Build relationships with technical stakeholders, architects, platform owners, and engineering leaders • Assess customer deployments for scalability, reliability, performance, and maintainability risks • Provide recommendations for platform improvements, upgrades, optimizations, and architectural changes • Guide customers on automation and workflow best practices • Oversee technical support intake, issue management, critical incidents, and high-severity support cases • Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success • Keep customers informed with timely communication, resolution plans, and proactive risk management • Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans • Triage technical product issues, bugs, and feature requests and track them through completion • Share structured customer insights with Product and Engineering • Identify enterprise technical product gaps and contribute lightweight fixes, workflow improvements, or pull requests where appropriate • Help n8n customers scale automation infrastructure while improving platform health and reducing operational risk

🎯 Exigences

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role • Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations • Experience diagnosing performance, reliability, and scalability challenges in production environments • Ability to translate complex technical topics into actionable recommendations for technical and business stakeholders • Experience building trust with senior technical stakeholders and aligning internal teams around customer outcomes • Experience collaborating with Support, Product, Engineering, and Customer Success teams • Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and scalable production systems • At least 6 months of experience with n8n or similar workflow automation / iPaaS platforms (nice-to-have) • Familiarity with AI / LLM integrations, agentic workflows, or AI-enabled business process automation (nice-to-have) • Experience supporting self-hosted and SaaS enterprise customers (nice-to-have) • Background working with open-source, developer-first, or technical platform products (nice-to-have) • Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company (nice-to-have) • Proactive and consultative approach; ability to understand business impact, anticipate challenges, and stay organised across multiple customer priorities (nice-to-have) • Company language is English • For countries other than Germany, existing right to work is required

🏖️ Avantages

• Equity ownership in n8n • Europe: 30 days of vacation, plus public holidays wherever you are • Europe: benefits according to local country norms • Europe: pension contributions according to local country norms • €1K (or equivalent) per year for courses, books, events, or coaching • Regular hackathons • Remote work across Europe with regular off-sites for team bonding • $100 per month to support open-source projects • Transparent company culture