Regional Customer Support Specialist

🕒 il y a 19 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Natera

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2004

🧬 Biotechnologie

⚕️ Assurance santé

💊 Pharmaceutique

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera est un leader mondial de la technologie de tests d'ADN libre circulant, spécialisé dans les tests génétiques non invasifs et les diagnostics. Les solutions innovantes de l'entreprise se concentrent sur des domaines tels que le dépistage prénatal, la détection du cancer et la surveillance des greffes d'organes. En utilisant une bioinformatique avancée et une analyse de l'ADN, Natera fournit aux professionnels de la santé et aux patients des informations cruciales pour prendre des décisions médicales plus éclairées.

Description

• Respond promptly to internal and external customer inquiries • Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups • Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met • Communicate delays and cancellations to customers and help facilitate redraw of samples as needed • Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution • Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers • Special projects and other duties may be assigned to meet business needs • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job • Must maintain a current status on Natera training requirements

🎯 Exigences

• Two year degree and/or 2-5 years of related experience, undergraduate degree preferred • Skilled specialist, completes tasks in a resourceful and efficient manner • Advanced professional growth education • Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire

🏖️ Avantages

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401k benefits • Commuter benefits • Generous employee referral program