Client Coverage Analyst

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧐 Analyste

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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National Trust

Site WebLinkedInTous les Emplois

10 000+ employés

🤲 Charité

🏨 Hôtellerie

🛒 Commerce de détail

Charity • Hospitality • Retail

Le National Trust est la plus grande organisation de conservation d'Europe et une association caritative enregistrée qui protège et ouvre des maisons historiques, des jardins, des parcs, des campagnes et le patrimoine culturel à travers l'Angleterre, le Pays de Galles et l'Irlande du Nord. Elle propose une vaste gamme de services aux visiteurs — y compris la restauration, le commerce de détail, les séjours, l'expérience des visiteurs et des programmes éducatifs — et gère des programmes de gestion des domaines, de conservation, de collecte de fonds, de bénévolat et d'apprentissage pour prendre soin des lieux et engager des millions de visiteurs chaque année.

Description

• Serve as the primary point of contact for daily client support through the Client Coverage Desk providing service, operational support, and technical assistance and escalation • Manage and resolve client inquiries; including participating in evening and weekend coverage as required • Act as primary client lead for digital asset custody transfers, trading, and lending activities • Resolve and respond to escalated client requests from internal team members • Oversee the execution of client activities including client transactions and asset-related inquiries • Process and track client requests using the bank’s integrated communication and ticketing platform • Partner with the Execution Desk to support client trading and lending activities • Coordinate with Operations and other technical teams for client support on-chain activities, (e.g. stalking, forking, and voting) • Maintain a high-level understanding of digital products and services, including but not limited to, custody, trading, lending, and issuance • Leverage internal banking partners to ensure comprehensive high-quality client support Communicate client strategic opportunities and trends to the broader team, and promote effective information sharing • Collaborating with Account Management to support client growth and engagement initiatives • Deliver prompt, thorough application support to employees remotely via Microsoft Teams, and other tools • Troubleshoot application, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle • Facilitate application needs for new employee onboardings, role transfers, and departures • Maintain accurate and up-to-date documentation of procedures and configurations • Participate in a weekly on-call rotation for after-hours support

🎯 Exigences

• Minimum of 2+ years of relevant institutional client service, trading/settlement, or bank/custody experience • Minimum of 2+ years of relevant application/technical experience with enterprise cloud applications • Demonstrate working knowledge and experience with digital assets, blockchain, and other on-chain activities, e.g. staking, forking, and voting • Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other tools • Ability to work in a fast paced, client deadline driven environment • Ability to work efficiently and accurately under pressure to meet deadlines • BS/BA in Business, Information Technology, Computer Science or related field • Superior verbal, written, and communication skills • Strong technical skills, excellent soft skills and a focus on incident response and continuous service delivery • Excellent problem solving and analytical skills • Team oriented and ability to network with others and partnering with peers • Assertive, self-motivated and self-directed, possess high-level of initiative • Proven ability to influence others • Ability to work potential after-hours/rotation support

🏖️ Avantages

• Medical • Dental • Vision insurance • 401(k) • Life and disability insurance