Account Manager

🕒 il y a 7 jours

🐻 Alaska, Hawaii, +11 états de plus – Distant

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $60 214 - $72 547 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Navitus Health Solutions

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2003

⚕️ Assurance santé

💊 Pharmaceutique

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Navitus Health Solutions est un gestionnaire de prestations pharmaceutiques (PBM) qui propose des solutions transparentes et centrées sur les personnes pour les prestations pharmaceutiques, à destination des régimes de santé, des employeurs, des programmes gouvernementaux et d'autres parrains de régimes. L'entreprise opère sur un modèle de passage intégral à un coût majoré, qui met l'accent sur la réduction des coûts des médicaments, la gestion des formulaires, la gestion des médicaments spécialisés (y compris une pharmacie spécialisée à coût majoré), l'évaluation des réclamations, la gestion du réseau de pharmacies, ainsi que l'activation et le support des membres. Navitus se positionne comme un partenaire fiduciaire axé sur l'accessibilité, la conformité, la qualité clinique, et l'amélioration des résultats de santé grâce à des services PBM sur mesure et à des intégrations de santé numérique.

Description

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention • Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively • Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates • Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented • Responds to client inquiries, issues and concerns in a timely, concise and accurate manner • Provides clients with system support and collaboration tools • Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive • Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed • This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours • Other duties as assigned

🎯 Exigences

• Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required • Knowledge of pharmacy benefits management, insurance or health care industry • 3 years of experience in a customer service role • Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees.

🏖️ Avantages

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!