Enterprise Customer Success Manager

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Nebius Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏢 Entreprise

☁️ SaaS

AI • Enterprise • SaaS

Le groupe Nebius construit l’une des principales entreprises d’infrastructure AI au monde, en se concentrant sur la fourniture de la puissance de calcul, du stockage et des outils nécessaires aux développeurs dans le domaine de l’AI. Basée en Europe et cotée au Nasdaq, Nebius dispose d’une présence mondiale avec des centres de R&D en Europe, en Amérique du Nord et en Israël. L’offre principale de l’entreprise est une plateforme cloud centrée sur l’AI, conçue pour des workloads AI intensifs, complétée par diverses autres activités impliquées dans le développement de l’AI générative, l’edtech et les technologies autonomes.

Description

• Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform • Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects • Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations • Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities • Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys • Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements • Shape the future of the post-sale experience at Tavily

🎯 Exigences

• 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS • Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required • Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences • Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking • Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology • Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy • Bonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus.

🏖️ Avantages

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. • 401(k) plan: Up to 4% company match with immediate vesting. • Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. • Remote work reimbursement: Up to $85/month for mobile and internet. • Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.