Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🚗 Michigan – Distant

🚗 Michigan – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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NeoPollard Interactive

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

🎮 Jeux vidéo

🤝 B2B

☁️ SaaS

Gaming • B2B • SaaS

NeoPollard Interactive est une entreprise innovante dédiée à soutenir les programmes iLottery les plus rentables en Amérique du Nord. Elle propose une suite complète et personnalisable de modules d'affaires iLottery, incluant la gestion des joueurs, la gestion des jeux, les paiements, la conformité et les services de jeu responsable. Les solutions robustes, sécurisées et conviviales de NeoPollard sont déjà implantées dans les loteries du Michigan, de Virginie, de Virginie-Occidentale et du New Hampshire. L'entreprise résulte d'une collaboration entre Pollard Banknote et NeoGames, fournissant des solutions de jeux en ligne, mobiles et hybrides de pointe qui s'intègrent parfaitement avec le commerce de détail physique. NeoPollard Interactive se distingue avec sa solution iLottery 360°, générant de nouvelles sources de revenus et d'innovation pour les loteries étatiques et provinciales.

Description

• Interact with customers to provide information and process inquiries about accounts, products, and services. • Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols • Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls • Communicate special marketing offers to VIP customers • Provide timely feedback to the company regarding service failures or customer concerns • Maintain customer confidentiality • Adopt and promote company values • Remain current on all new developments and procedures regarding department and company protocols. • Work according to set goals and targets • Have fun!

🎯 Exigences

• High School diploma or equivalent, some college preferred • 2 or more years of inbound/support call center experience • 1 or more years of working remotely and achieving set KPI’s • Must have reliable internet and able to pass internet speed test • Must have ability to travel to lottery headquarters once each quarter • Must be camera ready while working! • Advanced knowledge of computers and Windows Office Programs • Experienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues • Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day • Demonstrated accuracy with a consistent attention to detail • Possess independent judgment, discretion and initiative in absence of specific directions from management • Good grammatical and typing/data entry skills with an emphasis on accuracy • Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service • Organized with excellent time-management skills • Previous technical support experience an asset

🏖️ Avantages

• Comprehensive Health, Vision, and Dental Insurance • Life Insurance & AD&D Insurance • 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) • Paid Vacation and Personal Time • Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service • Fully Paid Parental Leave Program • Wellness and Employee Assistance Program (EAP) from Ulliance • Company-Provided Laptop • Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)