Customer Support Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $3 500 - $5 000 / mois

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Jobs for Humanity

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

🤝 B2B

📚 Éducation

🎯 Recrutement

B2B • Education • Recruitment

Jobs for Humanity est une organisation dédiée à la promotion de la diversité et de l'inclusion sur le lieu de travail en facilitant la connexion entre les chercheurs d'emploi sous-représentés et les employeurs. Ils se concentrent sur la fourniture de ressources et de formations pour améliorer l'expérience d'embauche des personnes issues de groupes marginalisés, y compris les personnes en situation de handicap, les anciens combattants et les communautés minoritaires. En facilitant des opportunités d'emploi équitables, Jobs for Humanity vise à libérer un potentiel inexploité sur le marché du travail et à encourager des pratiques d'embauche inclusives.

Description

• Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution • Manage collections and overdue payments, including negotiating payment plans and settlements • Review and analyze account receivable reports to identify trends, risks, and areas for improvement • Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions • Develop and implement strategies to improve collection efficiency and minimize delinquency rates • Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction • Maintain accurate and up-to-date customer records, including payment logs and communication histories • Meet or exceed monthly collections and reconciliation targets while ensuring high service quality • Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates • Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols • Prepare and distribute payment notices, confirmations, and remittance details • Investigate and resolve payment discrepancies and transaction-related errors • Uphold confidentiality, transparency, and compliance across all customer and partner transactions

🎯 Exigences

• Minimum 2 years of experience in Customer Service, Collections, Account Receivables, or Escrow Operations • High School Diploma or equivalent required; Bachelor’s degree in Business, Finance, or a related field preferred • Proven ability to manage financial documentation and client correspondence with accuracy • Excellent communication, negotiation, and relationship management skills • Strong analytical and problem-solving abilities with high attention to detail • Sound knowledge of Escrow laws and financial compliance frameworks • Ability to work independently and remotely, maintaining consistent productivity and professionalism

🏖️ Avantages

• Competitive compensation and benefits packages • Opportunities for growth and development within the organization