Product Support Specialist

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Amplemarket

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

💰 €12 000 000 Series A en 2022-04

Artificial Intelligence • B2B • SaaS

Amplemarket est une plateforme de vente propulsée par l’IA qui optimise les processus commerciaux des entreprises grâce à l’intelligence des données et à des solutions d’engagement multicanal. Elle aide les équipes Sales à maximiser leur productivité et leur efficacité grâce à des insights pilotés par l’IA, à la génération de leads et à des outils d’engagement automatisés. Les solutions d’Amplemarket s’adressent aux professionnels de la vente, leur permettant de gagner du temps sur la recherche, d’optimiser la conversion des leads et d’améliorer la délivrabilité. La plateforme intègre des fonctionnalités telles que la prospection LinkedIn, l’enrichissement de données, la validation d’e-mails et la veille concurrentielle, en faisant un outil complet de Sales Enablement.

Description

• Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions. • Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform. • Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements. • Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient. • Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience. • Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language. • Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates.

🎯 Exigences

• You have hands-on experience in a customer-facing or support capacity (for example: Customer Support Representative, Technical Support Specialist, or Customer Success Associate). • You’re comfortable using customer communication tools such as ticketing systems, CRM applications, or remote support tools (Zendesk, HubSpot, Pylon, or similar). • You can investigate and troubleshoot product or technical issues, take ownership of resolution, and escalate when necessary. • You naturally take initiative, enjoy solving problems, and follow through until customers are fully satisfied. • You write and communicate clearly, adapting your tone to varied audiences. • You thrive in fast-paced and collaborative environments, and you’re eager to learn and grow with a high-growth SaaS company. • You’re located in LATAM or the US and can comfortably work within US time zones.

🏖️ Avantages

• Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more!