Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Service 1st Contractors

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

⚡ Énergie

🏠 Immobilier

B2B • Energy • Real Estate

Service 1st Contractors est une entreprise basée dans le sud de la Californie, spécialisée dans l'installation, la maintenance et la réparation de systèmes de plomberie commerciale, de CVC, de réfrigération, d'équipements de cuisine, d'électricité et de piscines pour le secteur de la gestion immobilière et des installations. Fondée en 1985, l'entreprise se targue de fournir un service 24h/24 et 7j/7 avec une équipe de techniciens hautement qualifiés, en uniforme, et une flotte de véhicules d'entreprise. Service 1st Contractors réalise 100 % de ses services en interne, garantissant qualité et fiabilité à ses clients. Elle met l'accent sur la maintenance préventive pour assurer le bon fonctionnement des systèmes essentiels tels que la réfrigération commerciale et les équipements de cuisine.

Description

• Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone) • Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource • Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate • Build and maintain strong relationships with all internal and external customers • Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations as needed • Computer data entry and inquiry • Prepare and/or complete various reports and forms accurately • Comply with regulatory and state and federal laws • Follow all security procedures

🎯 Exigences

• High school diploma or general education degree (GED) • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Ability to compute rate, ratio, and percent • Ability to apply common sense understanding to carry out detailed written or oral instructions • Ability to deal with problems involving a few concrete variables in standardized situations • Ability to promote the sale of products and services through verbal recommendation • Requires the basic skills associated with the general use of computers and other business office equipment • Ability to offer flexibility in a changing work environment is imperative • High attention to detail.

🏖️ Avantages

• Employees can work remotely