Customer Success Manager

🕒 il y a 28 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Neptune Retail Solutions

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🛍️ eCommerce

🛒 Commerce de détail

☁️ SaaS

eCommerce • Retail • SaaS

Neptune Retail Solutions est une entreprise de marketing de premier plan spécialisée dans la connexion avec les consommateurs à chaque étape de leur parcours d'achat en intégrant le plus grand réseau de médias en magasin, d'incitations numériques et de réseaux DOOH (digital out-of-home) en Amérique du Nord. L'entreprise exploite son vaste réseau pour offrir une croissance inégalée en fournissant des milliards de points de contact et activations exclusifs pour les consommateurs. Grâce à un accès exclusif aux détaillants, à des formats d'incitation flexibles, à un inventaire premium à proximité des magasins et à des médias numériques à fort impact, Neptune Retail Solutions propose des services tels que des stratégies de campagnes basées sur les données et un design créatif pour stimuler l'action et les ventes des consommateurs. Leurs plateformes technologiques propriétaires, comme Polaris et la Promotions Intelligence Platform, garantissent une planification, une exécution et une mesure efficaces des campagnes.

Description

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract • Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices • Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed • Build strong relationships and act as the liaison between Sales, Clients, and Internal departments • Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details • Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise • Ability to evaluate processes and continually seek improvement ideas • Assist with special projects as assigned by leadership

🎯 Exigences

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience) • Minimum of 2-3 years’ experience ranging from college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives • Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand • Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce • Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations • Ability to adapt and change with the needs of the business mindfully and tactically • Proven ability to establish and maintain strong Internal and external partnerships • Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients • Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus

🏖️ Avantages

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements