Principal Account Strategist

🕒 il y a 3 mois

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🔴 Expert

💰 Responsable de comptes

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Netomi

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

🏢 Entreprise

☁️ SaaS

💰 €30 000 000 Series B en 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi est une entreprise spécialisée dans la fourniture de solutions d'expérience client alimentées par l'IA. Leur plateforme, connue sous le nom d'Agentic OS, est conçue pour le service client à l'échelle de l'entreprise et s'intègre parfaitement avec les systèmes commerciaux existants. Les solutions de Netomi tirent parti de l'IA générative et des modèles de langage à grande échelle pour automatiser plus de 80 % des demandes des clients, améliorer la satisfaction client et réduire les coûts de support. Netomi est de confiance pour les marques mondiales à travers diverses industries, offrant un service client sécurisé, proactif et prédictif grâce à un support omnicanal, incluant email, chat, messagerie, SMS, réseaux sociaux, recherche et voix. L'entreprise garantit la conformité aux normes de sécurité strictes et aux réglementations de protection des données.

Description

• Act as the principal on-the-ground navigator within large, complex, and often siloed enterprise customer organizations to identify, engage, and secure commitment from all critical stakeholders, executives, and departmental leaders. • Take ownership of the customer relationship and drive deep account penetration by developing, championing, and executing a multi-year, technical and business-aligned roadmap for AI deployment and expansion. • Ownership over the financial health, expansion, and long-term commercial structure of the account. • The hands-on, executive responsibility for structuring, driving, and governing the complex implementation roadmap. • Design and lead the implementation of the Netomi solution as a comprehensive program, coordinating technical, product, and business activities both internally and with the customer's teams to ensure aggressive delivery and demonstrable ROI. • Translate complex AI capabilities and performance data into clear, compelling narratives that resonate with and drive decision-making among multiple, competing executive stakeholders and departmental heads. • Proactively identify internal roadblocks and competing priorities within the customer's organization. • Identify and convert new use cases, departments, and lines of business into expansion opportunities, securing the resources and internal consensus needed to scale the Netomi platform across the entire enterprise. • Serve as the primary advocate for the customer's long-term strategic needs and priorities, ensuring internal product and engineering roadmaps align with the highest-value enterprise requirements. • Serve as the primary, executive-facing leader for the account. Design, create, and deliver compelling, high-impact strategic decks and presentations to C-level and senior executive audiences, focusing on clarity, persuasion, and a clear call to action. • Craft the end-to-end AI program roadmap and execution strategy for the enterprise account, including defining project milestones, technical deliverables, and success criteria, acting as the ultimate authority to overcome implementation barriers. • Take full accountability for the account's commercial health, proactively navigating and figuring out expansion opportunities (upselling/cross-selling), structuring agreements, and leading the entire renewal process to ensure high retention and growth. • Utilize superior negotiation, persistence, and problem-solving skills to overcome political, commercial, or resource-based obstacles, clearing the path for the delivery team. • Translate complex AI capabilities and performance data into clear, concise, and business-value-focused insights for executive stakeholders.

🎯 Exigences

• 7+ years of demonstrated experience in a highly strategic, client-facing, Individual Contributor role (e.g., Principal/Senior Solutions Consultant, Strategic Account Director, Enterprise Program Manager, Strategic Advisor, Strategic Account Manager) in enterprise B2B SaaS or consulting. • Proven track record of managing and influencing enterprise-scale programs without having direct management authority over the day-to-day delivery personnel (e.g., managing implementation via dedicated CSMs/Technical Leads). • Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven, and clearly articulate business impact and risk mitigation. • Proven success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps. • Proven track record of navigating Fortune 500-level organizations (e.g., Financial Services, Airlines, etc.) to achieve results, specifically managing highly fragmented, siloed environments with multiple executive sponsors and competing priorities. • Exceptional executive communication and influencing skills without direct authority; the ability to not take no for an answer and to maintain composure and confidence when presenting to senior leaders. • Deep understanding of CX (Customer Experience) and/or Contact Center operations and the business value AI/Generative AI solutions deliver in this space. • Strong technical acumen—comfortable discussing complex API integrations, data flows, and conversational AI model training with customer technical teams. • Ability to travel frequently (up to 40-50%) to client sites to conduct strategic workshops and drive program execution. • Bachelor's degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus.

🏖️ Avantages

• Health insurance •401(k) matching • Flexible work hours • Paid time off • Professional development opportunities