AWS Solution Architect

🕒 il y a 29 jours

🏄 California, Colorado, +7 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94 400 - $266 300 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

NeuraFlash

Site WebLinkedInTous les Emplois

201 - 500 employés

🤖 Intelligence artificielle

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash est un fournisseur de premier plan de solutions alimentées par l'IA dans divers secteurs, spécialisé dans la mise en œuvre et l'intégration des plateformes Salesforce et AWS. Ils offrent une large gamme de services, y compris la gestion du changement, l'analytique des données et les services gérés, adaptés à des secteurs tels que la fabrication, le commerce de détail, les communications, les services financiers, et plus encore. En tant que partenaire de Salesforce et AWS, NeuraFlash est reconnu pour ses solutions innovantes en intelligence artificielle, incluant Agentforce Service Cloud et Voice, qui aident les entreprises à rationaliser leurs opérations et à améliorer leur service client. Grâce à leur équipe dévouée d'experts, NeuraFlash vise à créer des expériences fluides et transformatives pour leur clientèle diversifiée, en tirant parti de leur expertise en automatisation et intégration de données pour offrir des résultats commerciaux concrets.

Description

• Ensure customer success in building and launching Amazon Connect solutions • Conduct technology assessment and audits for CCaaS AWS Connect Platform • Facilitate business process reviews to identify customer requirements • Educate customers on AWS value proposition and participate in architectural discussions • Lead discovery for customers, build ROIs, and deliver presentations • Translate customer requirements into contact center design • Oversee and mentor technical teams to deliver solutions on time and budget • Act as a liaison between technical teams and business stakeholders • Drive best practice contact center design into solution delivery • Effectively manage project and customer communications • Deliver end-user training and documentation • Exercise independent judgment and lead enterprise-level projects • Lead vision and strategy discussions with leadership and management

🎯 Exigences

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Avantages

• Remote & In-Person • Travel: anticipated travel commitment of up to 25% • Flexibility: culture of trust and understanding • Collaboration: suggestion and feedback are valued • Celebrate Often: we take our work seriously but don’t take ourselves too seriously