Salesforce Engagement Manager

🕒 il y a 2 mois

🏄 California, Colorado, +8 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94 400 - $266 300 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🤑 Commercial

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NeuraFlash

Site WebLinkedInTous les Emplois

201 - 500 employés

🤖 Intelligence artificielle

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash est un fournisseur de premier plan de solutions alimentées par l'IA dans divers secteurs, spécialisé dans la mise en œuvre et l'intégration des plateformes Salesforce et AWS. Ils offrent une large gamme de services, y compris la gestion du changement, l'analytique des données et les services gérés, adaptés à des secteurs tels que la fabrication, le commerce de détail, les communications, les services financiers, et plus encore. En tant que partenaire de Salesforce et AWS, NeuraFlash est reconnu pour ses solutions innovantes en intelligence artificielle, incluant Agentforce Service Cloud et Voice, qui aident les entreprises à rationaliser leurs opérations et à améliorer leur service client. Grâce à leur équipe dévouée d'experts, NeuraFlash vise à créer des expériences fluides et transformatives pour leur clientèle diversifiée, en tirant parti de leur expertise en automatisation et intégration de données pour offrir des résultats commerciaux concrets.

Description

• Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients • Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams • Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation • Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs • Smoothly transition customers from the sales process to project delivery • Ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks • Drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets • Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate for our brand, and help NeuraFlash, Part of Accenture grow and scale

🎯 Exigences

• 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives • 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment • 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services • Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems • Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders • Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness • Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences • Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions • Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations • Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings.

🏖️ Avantages

• Travel up to 25% for customer projects and company events • Flexibility in work hours • Department collaboration opportunities