Senior Product Manager, Shared Hosting

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

💵 $140 000 - $170 000 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 23 jours.
• Les offres de cette entreprise sont généralement pourvues en 43 jours.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Newfold Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2021

💼 Conseil

📣 Marketing

📦 Logistique

💰 Venture Round en 2021-01

Consulting • Marketing • Logistics

Newfold Digital est un fournisseur leader de solutions de présence en ligne, servant des millions de petites et moyennes entreprises dans le monde entier. Grâce à son portefeuille de marques, dont Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com et bien d'autres, Newfold Digital aide les clients de toutes tailles à se construire une présence numérique efficace et à valeur ajoutée. Avec une offre étendue de produits tels que les noms de domaine, les créateurs de sites web, l'hébergement, la sécurité, le marketing en ligne, la conception de sites professionnels et les services de référencement, ainsi qu'un support personnalisé, Newfold Digital collabore avec ses clients pour répondre à leurs besoins de présence en ligne.

Description

• Own the multi-quarter vision, strategy, and roadmap for the shared hosting platform across brands • Align engineering, program management, partner teams, and executive leadership around product priorities • Make prioritization decisions and build business cases using sizing, cohort impact modeling, and payback analysis • Diagnose churn across first-term and renewal-term, voluntary and involuntary, and price- versus experience-driven causes • Improve renewal transparency and value perception in partnership with pricing, billing, and lifecycle marketing • Own failed-payment, expiring-card, dunning, and reactivation product experiences • Reduce refunds and cancellations during the money-back guarantee window • Improve time-to-first-published-site through provisioning, onboarding, domain connection, and first-session experiences • Modernize the hosting control panel and manage migration away from cPanel-era tooling • Reduce customer support contact drivers in partnership with Customer Care • Improve customer-facing incident, status, diagnostics, uptime, speed, and resource-limit experiences • Define and instrument the platform metric tree • Partner with data science on cohort analysis, survival curves, and driver models • Run experimentation programs and evaluate results rigorously • Maintain voice-of-customer practices through interviews, support-ticket mining, NPS/CSAT analysis, and session review • Monitor competitors and substitution pressure from website and commerce SaaS platforms • Lead cross-functional teams without formal authority • Own platform metrics including retention, renewal, churn, refunds, activation, time-to-published-site, support contact rate, CSAT, NPS, attach rate, and cost to serve • Establish independent retention insights within 90 days, launch a funded roadmap within six months, and deliver measurable renewal and support-contact improvements within 12 months

🎯 Exigences

• 5+ years in product management • Meaningful experience with a self-serve subscription product at consumer or SMB scale • Track record of owning and improving a retention or customer experience metric • Technical fluency in DNS, SSL, the LAMP/WordPress stack, control panels, email delivery, caching and CDNs, and resource isolation • Fluency with SQL or an equivalent • Ability to design trustworthy experiments • Comfort with cohort and retention analysis • Direct and regular engagement with customers and frontline support teams • Ability to work effectively with legacy-scale platforms and in-flight migrations • Understanding of volume economics and subscription metrics • Excellent written communication • Ability to influence partner teams without formal authority • Bias to action • Direct experience in web hosting, domains, or web presence products is an advantage • Depth in the WordPress ecosystem is an advantage • Experience with pricing and packaging, renewal pricing, or subscription monetization is an advantage • Experience running large-scale platform or infrastructure migrations with a customer-experience lens is an advantage • Background adjacent to support operations is an advantage • Experience shipping in a multi-brand portfolio is an advantage • Hands-on experience applying AI to customer support, onboarding, or site management is an advantage

🏖️ Avantages

• Work-life balance • Diversity, inclusion, and belonging programs • Learning and development opportunities • 20+ affinity groups • Health insurance options • HSA • Medical insurance • Dental insurance • Vision insurance • Matching 401K • Life/AD&D/STD/LTD insurance • Tuition reimbursement • Pet insurance • Generous vacation policy • Mentorship and career growth opportunities

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV