Managing Consultant, Executive Insights

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

💼 Consultant

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NICE

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1991

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

NICE est un fournisseur leader de solutions d'automatisation du service client alimentées par l'IA, transformant les centres de contact en centres d'expérience client de classe mondiale. Leur plateforme CXone Mpower offre une automatisation complète des flux de travail du service client, intégrant agents humains et IA pour fournir des interactions client efficaces et personnalisées. Les offres de NICE comprennent l'IA pour l'expérience client, des solutions numériques et en libre-service, l'engagement et la gestion de la main-d'œuvre, ainsi que des plateformes de centres de contact entièrement basées sur le cloud. Ils sont reconnus comme un leader dans l'industrie des centres de contact en tant que service (CCaaS), fournissant des outils pour augmenter l'efficacité opérationnelle, l'engagement des employés et améliorer la satisfaction client.

Description

• Serve as the primary lead and presenter for executive‑level insights engagements with Director‑level through C‑suite customer audiences. • Translate analytical findings into clear, executive‑ready narratives that articulate key business challenges and opportunities, why they matter, how they can be addressed using specific technologies and capabilities, and expected business outcomes • Map insights surfaced in customer interaction data to concrete AI, automation, and CX technology use cases to drive action and impact. • Synthesize inputs from analytics, automation, and product teams, focusing on interpretation and storytelling rather than raw data production. • Actively contribute to the evolution of the Executive Insights offering, helping expand supported use cases, datasets, and analytical approaches based on field experience. • Provide structured feedback to Analytics, Product, and Research teams to inform ongoing improvements and future capability development. • Partner with account teams and sales leadership to prepare for strategic customer engagements, including executive briefings, QBRs, and competitive situations. • Maintain a high bar for credibility and consistency in senior‑level customer conversations. • Educate internal teams on how insights, technology, and business outcomes connect, supporting effective and appropriate use of advanced analytics deliverables. • Support related initiatives, projects, or strategic engagements as needed.

🎯 Exigences

• 7+ years of experience in a consultative, customer‑facing role (e.g., management consulting, strategy, analytics advisory, presales, or similar) • Demonstrated experience presenting complex analytical or technical concepts to senior business audiences • Strong ability to articulate business value and outcomes derived from data and technology • Proven executive communication skills, both verbal and written • Ability to create and deliver polished, executive‑ready presentations using Microsoft PowerPoint • Comfort operating in ambiguous environments and adapting in live executive discussions • Ability to collaborate effectively across cross‑functional teams • Ability to work with sales leadership and account teams in strategic opportunity contexts • Demonstrated initiative and ability to work independently • Ability to manage multiple priorities and deadlines simultaneously • Willingness to travel up to approximately 25%.

🏖️ Avantages

• Competitive salary • Flexible working hours • Professional development opportunities