Services Sales Manager

🕒 il y a 3 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

🤑 Commercial

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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NICE

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1991

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

NICE est un fournisseur leader de solutions d'automatisation du service client alimentées par l'IA, transformant les centres de contact en centres d'expérience client de classe mondiale. Leur plateforme CXone Mpower offre une automatisation complète des flux de travail du service client, intégrant agents humains et IA pour fournir des interactions client efficaces et personnalisées. Les offres de NICE comprennent l'IA pour l'expérience client, des solutions numériques et en libre-service, l'engagement et la gestion de la main-d'œuvre, ainsi que des plateformes de centres de contact entièrement basées sur le cloud. Ils sont reconnus comme un leader dans l'industrie des centres de contact en tant que service (CCaaS), fournissant des outils pour augmenter l'efficacité opérationnelle, l'engagement des employés et améliorer la satisfaction client.

Description

• Originate, shape, and close large, strategic services engagements across EMEA • Develop services growth plans for priority EMEA accounts • Analyse installed bases, identify whitespace, map executive stakeholders, and create opportunity plans • Lead client workshops, executive briefings, and value-discovery sessions • Engage senior business, technology, operations, and compliance stakeholders • Translate Financial Crime and Compliance challenges into clear service outcomes • Construct strategic, often multi-year services propositions, including value case, scope, delivery model, commercial structure, pricing, and roadmap • Own the end-to-end sales cycle from discovery and qualification through proposal, negotiation, and signature • Partner with account executives and regional sales leaders on aligned account strategies • Expand existing client relationships and engagements through cross-sell and upsell opportunities • Develop thought leadership and repeatable services propositions with consulting, product, and delivery teams • Coordinate internal stakeholders across Professional Services, software sales, product, pre-sales, delivery, legal, finance, and partners • Remain engaged through mobilisation and executive checkpoints to ensure measurable client outcomes • Maintain pipeline quality, forecast accuracy, opportunity governance, and commercial discipline • Manage competitive strategy, commercials, margin, contractual position, delivery risk, and deal quality • Build Actimize’s market presence as a Financial Crime and Compliance services partner

🎯 Exigences

• Typically 8–15 years of relevant experience • Proven success independently originating and selling complex, high-value consulting-led, transformation, or managed services engagements into existing large financial-institution customers outside a new software license sale • Equivalent depth of experience and demonstrated capability will also be considered • Strong knowledge of Financial Crime and Compliance, including AML, fraud, sanctions, KYC, and financial crime operations • Financial Crime and Compliance consulting background is highly desirable • Demonstrated ability to construct and close large, strategic, multi-stakeholder services deals, including value proposition, commercial modelling, negotiation, and contracting • Familiarity with fixed-price, time-and-materials, managed services, and outcome-based commercial models • Ability to assess pricing, margin, risk allocation, and delivery implications • Experience building account-level services growth plans, identifying whitespace, mapping stakeholders, and converting insight into qualified opportunities and sustainable pipeline • Excellent communication and executive presentation skills • Ability to simplify complex issues, influence decisions, and create urgency with senior stakeholders • Outstanding relationship management skills • Strong commercial acumen and disciplined opportunity management • Experience working across EMEA markets and navigating culturally diverse, matrixed organisations • Willingness to travel across EMEA when appropriate

🏖️ Avantages

• Access to NICE benefits (specific benefits not detailed in the posting) • Fast-paced, collaborative, and creative work environment • Learning and growth opportunities • Internal career opportunities across multiple roles, disciplines, domains, and locations • Travel across EMEA when appropriate to support client engagement, strategic opportunities, and deal closure

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