Strategic Consulting Alliance Manager

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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NICE

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1991

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

NICE est un fournisseur leader de solutions d'automatisation du service client alimentées par l'IA, transformant les centres de contact en centres d'expérience client de classe mondiale. Leur plateforme CXone Mpower offre une automatisation complète des flux de travail du service client, intégrant agents humains et IA pour fournir des interactions client efficaces et personnalisées. Les offres de NICE comprennent l'IA pour l'expérience client, des solutions numériques et en libre-service, l'engagement et la gestion de la main-d'œuvre, ainsi que des plateformes de centres de contact entièrement basées sur le cloud. Ils sont reconnus comme un leader dans l'industrie des centres de contact en tant que service (CCaaS), fournissant des outils pour augmenter l'efficacité opérationnelle, l'engagement des employés et améliorer la satisfaction client.

Description

• Manage NiCE’s global strategic consulting alliances, including pipeline growth, customer impact, and long-term expansion across priority industries. • Define and run NiCE’s operating model for these partnerships, spanning governance, joint planning, enablement, and execution across regions. • Set joint priorities, resolve escalations, and ensure coordinated execution across global and regional teams. • Shape and lead co-selling of complex, CxO-level enterprise AI transformation opportunities that leverage NiCE’s AI, cloud, and digital platforms. • Coordinate internal stakeholders (product, research, GTM, legal, communications) to support partner-led strategic engagements and lighthouse opportunities. • Establish and enforce clear IP, quality, and conflict-of-interest guardrails across joint engagements and any co-developed assets. • Define vertical strategy and select flagship reference customers in partnership with NiCE’s strategic consulting alliance partner across priority industries. • Build and coordinate a dedicated alliance pod over time (matrixed team), spanning partner management, technical leadership, enablement, and operations; provide day-to-day direction and ensure accountability through clear goals, routines, and stakeholder alignment. • Establish durable reporting, metrics, and operating cadence to ensure consistent alliance performance and continuous improvement.

🎯 Exigences

• 5+ years in strategic alliances, partner sales, enterprise sales, or ecosystem leadership with extensive experience working in or with top tier advisory consulting firms. • A strong combination of technology fluency and commercial leadership, ideally across business development, industry advisory, or alliances/partnership roles at a leading technology company. • Proven ownership of global, multi-year strategic partnerships with executive accountability and measurable outcomes. • Demonstrated success shaping and closing high-stakes, board-level enterprise transformation opportunities. • Ability to design and scale joint operating models between senior, partner-led organizations. • Strong executive presence with comfort operating under ambiguity, complexity, and accountability. • Ability to influence cross-functionally across product, research, sales, legal, communications, and partner organizations. • Industry expertise in at least one of the following verticals: Financial Services; Pharma & Life Sciences; Healthcare; or Retail. • Deep literacy in enterprise AI, data, and cloud transformation.

🏖️ Avantages

• NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.