Functional Support Consultant – NetSuite

🕒 il y a 9 jours

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NoBlue2

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

🏢 Entreprise

🤝 B2B

Consulting • Enterprise • B2B

NoBlue2 est un fournisseur de solutions et de services basé au Royaume-Uni et en EMEA, spécialisé dans la mise en œuvre de solutions ERP et CRM sur le cloud ainsi que dans les solutions liées aux finances et aux technologies de l'information. En tant que partenaire d'Oracle NetSuite et de Microsoft Dynamics 365, NoBlue2 propose des services NetSuite, des services Microsoft Dynamics 365, des services de données, des démarrages rapides en IA, des sauvetages de projet, des vérifications de santé et un support continu pour aider les organisations à déployer, optimiser et migrer les logiciels d'entreprise. Ils se concentrent sur l'aide aux entreprises pour rationaliser leurs opérations, leurs finances, la gestion de la chaîne d'approvisionnement et des clients, en ciblant les clients du marché intermédiaire et des grandes entreprises dans divers secteurs.

Description

• Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation • Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes) • Deliver and own 3rd line resolutions for complex bespoke configurations or system logic • Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally • Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps • Maintain accurate and up-to-date records within the ticketing system • Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence • Contribute to internal knowledge sharing and support process enhancements • Mentor junior colleagues, providing guidance and contributing to the development of team expertise • Stay current with NetSuite product updates and customer specific configurations to deliver expert level support.

🎯 Exigences

• Proven experience providing ERP (NetSuite) support, solving complex problems, ideally in a client-facing role • Strong troubleshooting and problem-solving skills across core product and bespoke implementations • Excellent communication skills, with the ability to tailor responses for different client audiences • Proven experience managing multiple tickets and priorities while meeting SLA targets • Skilled at handling complex or high-impact client conversations with professionalism and empathy • Organised, detail-oriented, and proactive in owning issues through to resolution • Collaborative, with experience working across delivery and product teams • NetSuite certifications (e.g.SuiteFoundation, ERP Consultant) are desirable

🏖️ Avantages

• Company bonus scheme, averaging 10% of salary • 25 days leave (plus bank holidays) with option to buy scheme • Private healthcare – including optical and dental cashback • Enhanced pension scheme with company matching up to 5% • Life assurance at 3 x your annual salary • Discounts with Perkbox • Regular company events • Company funded training programs • Quarterly opportunity for performance-based rewards • Hybrid by default, we trust you to decide where works best for you