Manager, Merchant Operations

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $80 000 - $120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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North

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

North est un fournisseur complet de solutions de paiement. Spécialisé dans les systèmes de point de vente, le traitement des paiements et les services aux commerçants, North propose une large gamme de produits pour rationaliser les opérations commerciales, tant en ligne qu'hors ligne. Leurs services incluent des paiements mobiles sécurisés, des passerelles e-commerce, des solutions de points de vente, ainsi que des outils de back-office tels que la facturation, les rapports, la gestion des stocks et les programmes de fidélité. North soutient divers secteurs, notamment le commerce de détail, la restauration, la santé, le jeu, et plus encore, avec des solutions robustes adaptées aux besoins spécifiques des entreprises. Ils offrent des options évolutives aux entreprises et franchises et fournissent des API pour que les développeurs puissent créer des solutions de paiement intégrées. Engagé pour la sécurité, North garantit que toutes les transactions sont validées PCI DSS avec un cryptage et une tokenisation avancés.

Description

• Lead and guide Implementation Managers in overseeing end-to-end merchant onboarding from sales handover through go-live and Client Services transition • Coordinate internally with Sales, Underwriting, and Client Services, and externally with resellers and merchant partners, to ensure effective management and control processes for all payment processing implementations • Serve as the primary escalation point for complex or high-risk merchant implementations, resolving issues that cannot be addressed at the IM level • Lead, mentor, and develop a team of Implementation Managers and Merchant Operations Specialists • Conduct meetings, performance reviews, and coaching sessions to support employee growth and accountability, and oversee onboarding and training • Translate business requirements and strategic objectives into actionable implementation strategies and operational workflows, and oversee complex payment system integrations • Lead the merchant screening and onboarding process at a strategic level • Monitor and analyze performance metrics across implementation timelines and conduct regular audits and risk assessments of merchant accounts and operational processes • Communicate proactively with internal stakeholders and external merchant partners

🎯 Exigences

• High School Diploma or equivalent • Minimum 5 years experience in payment processing with proven experience managing end-to-end merchant onboarding or implementation workflows in a payment gateway or processing environment • Minimum 2 years experience in a people management or team lead capacity • Deep knowledge of payment processing ecosystems, including gateway platforms, ACH, credit card processing, and compliance requirements • Strong leadership and people management skills, with the ability to coach, develop, and hold team members accountable • Excellent written and verbal communication skills, with the ability to translate complex operational concepts for diverse audiences • Strong analytical and problem-solving aptitude; ability to identify root causes and implement systemic solutions • Demonstrated ability to manage multiple concurrent priorities in a fast-paced, remote environment • Proficiency with project management tools (e.g., Jira, Asana, Monday.com) and CRM/ticketing systems (e.g., TeamSupport)

🏖️ Avantages

• Medical, Dental, & Vision Coverage • Flexible Paid Time Off • 401(k) + Match • Education Assistance • Paid Maternity & Paternity Leave • Mental Health Support & Well-Being Program • Company-funded Lifestyle Spending Account