System Engineer

🕒 il y a 2 jours

🌽 Illinois, Kansas, +2 états de plus – Distant

🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote ⚔️ Virginia – Remote

💵 $65 000 - $88 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Ingénieur Systèmes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ntiva, Inc.

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2004

💼 Conseil

🏥 Santé

📦 Logistique

💰 Private equity en 2016-11

Consulting • Healthcare • Logistics

Ntiva, Inc. est une entreprise stratégique de services informatiques qui offre des services IT managés, une cybersécurité proactive, des solutions cloud et Microsoft, ainsi que du conseil IT aux entreprises à travers les États-Unis. La société fournit un support 24/7 grâce à des équipes locales de techniciens soutenues par une équipe nationale, offre une expertise en conformité et en vCISO (CMMC, HIPAA, SOC 2), une architecture cloud et un conseil en transformation numérique/IA pour aider les organisations à réduire les temps d'arrêt, améliorer la sécurité et aligner l'IT avec les objectifs commerciaux. Ntiva dessert un éventail d'industries, y compris les sous-traitants du gouvernement, la santé, les services financiers, les organisations à but non lucratif, les cabinets d'avocats, la fabrication, et plus encore.

Description

• Serve as the highest level of technical escalation within the Advanced Technical Support department • Respond to and coordinate resolution of escalated priority 1 and priority 2 reactive (break/fix) tickets • Investigate and remediate Problem Management tickets • Provide feedback and mentoring to technicians on ticket resolutions • Author best-practice documentation • Complete Remote Operations team projects • Ensure adherence to established policies, processes, and procedures • Perform scheduled tasks outlined in client agreements • Work with clients to schedule maintenance windows • Communicate with clients before and after maintenance windows • Report task success or issues encountered • Perform in-scope remediation and request time-and-materials approval for out-of-scope work or security vulnerabilities • Document changes to client environments • Document recurring procedural roadblocks and workarounds • Perform post-patching validation checks to ensure system stabilization • Update tasks on a per-ticket basis • Develop methods to automate tasks • Maximize CW-Automate monitoring of endpoints • Work with Operations teams to maintain company technology standards

🎯 Exigences

• 5+ years Help Desk or Field Operations experience • Experience working with or for an IT/MSP (Managed Service Provider) • Ability to maintain networking technology: Firewalls (FortiGate/Watchguard/SonicWall), Switches, UPS, Servers, SANS, NAS, Printers, WAP, and PC • Ability to maintain ESXI & Hyper-V Platforms • Ability to navigate Azure Portal • Ability to administer and audit Office 365 end-user administrations • Ability to troubleshoot Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, and DFS • Ability to service and troubleshoot end user issues involving computer hardware, OS, and software • Superior people skills • Ability to communicate and cooperate with various departments • Ability to work under pressure while maintaining a tactful and professional demeanor • Intermediate to advanced level of Microsoft Platforms • Strong problem-solving capabilities • Ability to communicate professionally in English, both written and orally • Ability to write business correspondence and process procedures • Ability to effectively present information and respond to questions from groups of managers, clients, and the general public • Candidates with proximity to a Center of Excellence are preferred: Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS • Associate’s Degree in Computer Science, Information Systems, Engineering, or another related discipline is a bonus • Citrix CCA, VMware VCP, Network+ or Cisco CCNA, Microsoft MCP or Higher, Microsoft 365 Certified: Fundamentals or Higher are bonus qualifications • U.S. person status welcomed; employment visa sponsorship is unavailable • Must establish a dedicated, safe, secure workspace and follow Ntiva IT User and Security Policies

🏖️ Avantages

• Medical, Dental and Vision coverage for employee and family • 401k + company-matched contributions • 4% match on 5% contribution; no vesting period • Group Term Life and Accidental Death and Dismemberment coverage (company provided) • Short-Term Disability coverage (voluntary enrollment) • Long-Term Disability coverage (company provided) • Health Savings Account (HSA) Options / PPO Options • Employee Assistance Program • Paid Time Off (PTO) • Volunteer Time Off (VTO) • 8 Paid Holidays • 3 Floating Holidays • Education Reimbursement Program • Generous Employee Referral Program; cash bonus for successful referrals • Dynamic Recognition and Rewards • Clear Promotion and Advancement Tracks • Work with Industry-Leading Talent