Customer Agreement Manager

🕒 il y a 5 jours

🇺🇸 États-Unis – Télétravail

💵 $19 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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NuCO2

Site WebLinkedInTous les Emplois

501 - 1000 employés

🏨 Hôtellerie

📦 Logistique

🏭 Fabrication

Hospitality • Logistics • Manufacturing

NuCO2 est un fournisseur basé aux États-Unis de solutions de carbonatation de boissons et de livraison de gaz pour les restaurants, bars, brasseries et autres opérateurs commerciaux de boissons. L'entreprise fournit du CO2 de qualité alimentaire, de l'azote, des produits de gaz mélangés, des installations de systèmes, des produits de sécurité et des services de conformité, et exploite un large réseau de dépôts locaux avec un support client et une maintenance 24h/24 et 7j/7 pour garantir une haute disponibilité des systèmes de fontaines et de tirage pression.

Description

• Refresh, resign, renew, and modify customer contract agreements • Renew existing customers before evergreen status and renew evergreen or non-contracted customers • Renew agreements for acquired customers and new owners • Clean and update customer data to support fulfillment activities • Manage account linkage for new owners and chain store transfers • Refresh or correct company/franchisee store linkage and key chain store data • Communicate key information to Operations, Sales representatives, billing, collections, and other internal clients • Save current customer agreements • Resolve problems with disgruntled customers to retain business • Follow up with internal functional heads on customer actions and problem repairs • Proactively identify and correct potential problems before business is lost or threatened • Add equipment to customer agreements, emphasizing life-safety equipment • Upsell and bundle equipment options where applicable • Follow selling rules for equipment additions and contract renewals • Seek opportunities to upsell products and services during customer interactions • Manage caseloads and keep cases updated with notes and emails • Use Formstack to send and manage contracts requiring customer signatures • Create contract packages according to contract administrator rules • Maintain current customer interactions through email and phone • Complete daily, weekly, and monthly reporting to support performance management

🎯 Exigences

• Previous sales experience required • 3 years of previous sales and/or customer service experience • Inside sales experience preferred • High School Diploma required • Associate or bachelor’s degree in Business, Sales, Marketing, Business Administration, or related field preferred • Safety-first mindset • Ability to read, analyze, and interpret business letters, instructions, and communications • Ability to read and understand regulatory codes • Effective negotiation skills • Precise verbal and written communication skills • Ability to present information by telephone and face to face • Proficient computer skills, including Microsoft Word, Excel, and PowerPoint • Strong follow-up and organizational skills • Ability to manage multiple initiatives simultaneously • Strong customer service orientation • Strong attention to detail • Ability to pursue personal and business objectives while maintaining customer satisfaction • Equal opportunity employment eligibility under applicable law

🏖️ Avantages

• Medical, dental, vision, and prescription coverage • Matching 401(k) savings/retirement plan • Paid time off • Paid holidays and vacation • Tuition reimbursement • Disability insurance • Life insurance • Employee discounts • Educational and professional development opportunities • Full benefit package • Commission