Mid-level Customer Success Implementation Analyst – Omie ERP

🕒 il y a 1 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Omie

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie est un système ERP basé sur le cloud conçu pour simplifier la gestion d'entreprise pour les petites et moyennes entreprises. Il propose des solutions complètes pour la gestion financière, le contrôle des ventes et la gestion des stocks, aidant les entreprises à fonctionner de manière plus efficace et efficiente. Avec des fonctionnalités telles que l'automatisation des processus, le suivi financier en temps réel et l'intégration transparente, Omie permet aux entrepreneurs de débloquer leur potentiel de croissance et de rationaliser leurs opérations.

Description

• Conduct 4 to 5 online training sessions per day with clients of different profiles, ensuring the implementation of 15–20 clients per month; • Lead the onboarding of new clients in a structured way, from the initial diagnosis to system activation; • Map client processes, ensuring alignment with the ERP and management best practices; • Provide guidance and consultative support for initial platform parameterization and configuration; • Design and deliver trainings for different user profiles, ensuring clarity, pedagogical approach and user autonomy in using features; • Create and manage the implementation timeline, conducting trainings and client alignments; • Identify risks, bottlenecks and dependencies, proposing course corrections and practical solutions to keep the project moving forward; • Record and document stages, decisions, progress and next steps, ensuring traceability and quality of delivery; • Monitor activation, engagement and customer success metrics, taking data-driven actions to ensure the “first value”; • Collaborate with Sales, Product, Support and Customer Success teams, ensuring smooth transitions and continuity of the customer journey; • Collect structured feedback on the customer experience and contribute to continuous improvements in implementation processes.

🎯 Exigences

• Bachelor's degree, preferably in Business Administration, Accounting, Economics or Information Technology; • Knowledge of ERP fundamentals and its main modules; • Solid understanding of administrative and financial processes (accounts payable/receivable, billing, cash flow); • Basic knowledge of Brazilian tax legislation (taxes, fiscal documents, primary and ancillary obligations); • Proven experience implementing software, preferably ERP, in a B2B environment; • Ability to conduct trainings and communicate didactically with users at different maturity levels; • Experience managing a portfolio, keeping the CRM updated, recording feedback and scheduling follow-up trainings; • Ability to run projects with defined timelines, regular follow-ups and scope control; • Analytical thinking and the ability to interpret implementation metrics and indicators; • Organization, discipline and the ability to produce structured documentation; • Proactive, collaborative and results-oriented profile; • Prior experience in consulting or in a consultative technology role is a strong differentiator; • Intermediate knowledge of tax operations and accounting routines; • Experience in the SaaS market, especially with ERPs; • Experience implementing for enterprise accounts or high-complexity projects; • Knowledge of agile methodologies and project management tools; • Fluency in English and/or Spanish to conduct trainings and client interactions; • Certifications related to Customer Success, Project Management or ERP.

🏖️ Avantages

• Flexible Benefit / Meal Voucher: R$45.00 per working day. • Home office allowance. • Need to work on-site? We provide commuter benefit (vale-transporte). For those commuting by train/metro, we offer a shuttle from the station to the office. • Bradesco health insurance. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off to celebrate as you wish! • Access to partner gym apps for physical health and wellness. • Partnerships with online therapy and meditation platforms to support mental health and relaxation. • Partnership with SESC – Full Credential. • Exclusive discounts at leading universities and educational institutions for undergraduate, postgraduate and MBA programs. Free access to Omie Academy for employees. • Partnership with in-company English courses. • Employee discounts on insurance products. • Swile Shop: platform with exclusive discounts. • Partnership with Dell. • PPRL. • Travel benefits. • Life insurance.