Solution Consultant, DACH

🕒 il y a 2 mois

🌐 Allemagne, Suisse, +1 autres pays – Distant

🇩🇪 Allemagne – Télétravail 🇨🇭 Suisse – Télétravail 🇦🇹 Autriche – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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Omilia - Conversational Intelligence

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2002

💼 Conseil

🛡️ Assurance

✈️ Tourisme

Consulting • Insurance • Travel

Omilia est un leader dans l'IA conversationnelle, spécialisée dans les solutions vocales et de chat qui permettent des interactions clients naturelles et complètes. Leur plateforme Omilia Cloud fournit des outils de service client avancés pilotés par l'IA, incluant l'assistance en temps réel aux agents, la biométrie vocale pour la prévention de la fraude, ainsi que des analyses de données pour améliorer la compréhension client. Servant des industries telles que la finance, l'assurance, le retail, l'automobile et le voyage, Omilia se concentre sur l'automatisation du service client tout en garantissant une expérience sécurisée et personnalisée.

Description

• Own the end-to-end technical pre-sales process for all assigned opportunities in the DACH region, from initial discovery through to solution sign-off and handover to Delivery. • Be accountable for the quality, accuracy, and commercial alignment of all solution architectures, RFP responses, and Scopes of Work produced for prospects and customers. • Act as the primary technical authority and trusted advisor for prospects during the evaluation phase, ensuring Omilia's capabilities are represented with precision and credibility. • Own the mapping of customer use cases to approved Omilia Customer Journeys, and lead the proposal of custom journeys where no existing solution covers the requirement. • Drive the feedback loop between field observations and internal teams — ensuring customer insights, capability gaps, and competitive intelligence consistently inform Product and Delivery roadmaps. • Ensure a seamless, trust-preserving handover from Sales to Delivery for every won opportunity, maintaining continuity of technical context and customer relationship. • Partner with Account Executives in opportunity qualification, helping assess technical fit, identify deal risks, and define success criteria early in the sales cycle. • Lead structured discovery workshops with prospects to surface business requirements, technical constraints, integration dependencies, and decision-making criteria. • Design tailored solution architectures that map prospect use cases to Omilia's platform capabilities, CCaaS integrations, and deployment models. • Build and deliver scenario-based product demonstrations that speak directly to each customer's specific business context, personas, and KPIs. • Lead and coordinate responses to RFPs, RFIs, and security questionnaires — ensuring technical accuracy, completeness, and a compelling value narrative. • Review and edit Scopes of Work and commercial documentation to ensure proposed deliverables are technically accurate and aligned with Omilia's delivery standards. • Collaborate with Product and Delivery to scope custom Customer Journey proposals for prospects whose requirements fall outside the standard catalogue. • Guide customers and prospects on how to build, configure, and extend applications using Omilia's platform, APIs, and tooling. • Feed structured insights from prospect interactions back to Product, Delivery, and Marketing — including unmet needs, competitor positioning, and common objection patterns. • Support internal sales enablement by developing reusable demo assets, solution templates, and technical battle cards for the revenue team. • Represent Omilia at customer meetings, industry events, and technical workshops, embodying the company's values and expertise in every interaction.

🎯 Exigences

• Proven track record in a Technical Sales, Pre-Sales Engineering, or Solutions Consulting role, ideally within SaaS or enterprise software. • Fluency in German (native or near-native) and English — both written and verbal — is a non-negotiable requirement for the DACH market. • Strong working knowledge of voice IVR, conversational AI, NLU, or contact center automation technologies. • Solid understanding of SaaS architecture, REST APIs, and enterprise technology integration patterns (SSO, webhooks, data connectors). • Experience designing and delivering compelling product demonstrations tailored to diverse technical and non-technical audiences. • Ability to respond to complex RFPs with precision, structure, and persuasive business framing. • Strong commercial acumen — understanding of enterprise sales cycles, procurement dynamics, and how to support deal progression. • Excellent facilitation skills for discovery workshops and stakeholder interviews across multiple levels (CX, IT, Procurement, C-suite). • Ability to translate complex technical concepts into accessible business value narratives for non-technical stakeholders. • Willingness and ability to travel within Europe as required by the sales pipeline. • Nice to have: • Hands-on experience with CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral. • Knowledge of networking protocols (e.g. MPLS, VPN) and telephony standards (e.g. SIP, WebRTC). • Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms. • Experience navigating complex enterprise procurement and sales cycles specifically within the DACH market. • Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco. • Additional European languages — Greek is a welcome bonus. • Background in computational linguistics, NLU model design, or dialogue management. • Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU.

🏖️ Avantages

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear