Professional Services Operations Coordinator

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

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One Identity

Site WebLinkedInTous les Emplois

501 - 1000 employés

🔒 Cybersecurity

☁️ SaaS

🏢 Entreprise

💰 €3 000 000 Venture Round en 2004-07

Cybersecurity • SaaS • Enterprise

One Identity est une entreprise spécialisée dans les solutions de gestion des identités et des accès, axée sur la protection des identités numériques et la simplification de l'accès utilisateur au sein des organisations. Elle offre une suite complète de produits conçus pour sécuriser l'accès privilégié, gouverner les identités des utilisateurs et rationaliser la conformité avec les réglementations grâce à l'automatisation. Leur plateforme intègre des insights basés sur l'IA pour renforcer la sécurité et l'efficacité opérationnelle, supportant à la fois les environnements sur site et cloud.

Description

• Coordinate training schedules with trainers, customers, and partners based on training requests and public training plans. • Process online training requests, create orders, complete related documentation, and manage associated administrative tasks. • Collaborate with responsible teams to publish training calendars on websites and partner portals. • Provision and maintain training environments using Skytap and coordinate issue resolution with relevant teams. • Administer Litmos, including updating partner records, maintaining training calendars, and generating training certificates. • Support partner and implementation professional certification processes. • Manage administrative tasks related to training delivery, including work authorization processing, assignments, parent project setup, planning, and vendor and customer invoicing. • Support resource scheduling and assignment creation. • Create work authorizations and budgets for subcontractor resources and ensure projects are properly shared with assigned personnel. • Assist subcontractors with timesheet submission, expense reporting, invoicing, and general administrative inquiries. • Coordinate subcontractor onboarding and offboarding activities, including contract requests and account creation. • Coordinate special billing projects and request manual invoices from Project Accounting when required. • Review and approve vendor invoices while coordinating with Accounts Payable to ensure timely processing and issue resolution. • Support customers and internal finance teams with invoice-related questions, including timesheets, budget utilization, and remaining project balances. • Participate in regular project reviews and collaborate with Project Managers on expired projects, order amendments, project corrections, conversions, and administrative updates. • Review customer orders and submit them for processing. • Create opportunities and quotations in Salesforce upon request from Services Leaders and Project Managers. • Support the creation of Statements of Work and related project documentation. • Coordinate approval workflows and legal requests. • Provide operational and administrative support for Professional Services projects and training engagements.

🎯 Exigences

• Previous experience in project coordination, operations, professional services administration, training operations, or resource management. • Strong organizational skills with exceptional attention to detail. • Ability to manage multiple priorities and coordinate activities across international teams. • Experience working with customer-facing and cross-functional processes. • Excellent communication and stakeholder management skills. • Comfortable working with administrative systems and business applications. • Experience with Salesforce, Litmos, or Skytap is considered an advantage. • Proficiency in English, both written and spoken.

🏖️ Avantages

• Remote-first, international delivery environment with strong peer support • Exposure to complex enterprise customers and real-world identity security challenges • Competitive compensation and benefits, plus clear growth opportunities