Absence Management Specialist – Call Center

Emploi pas sur LinkedIn

🕒 il y a 13 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📞 Téléconseiller

🦅 Parrain de Visa H1B

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OneSource Virtual

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B en 2015-06

B2B • SaaS • Finance

OneSource Virtual est un fournisseur de premier plan de solutions BPaaS (Business Process as a Service) spécialement conçues pour les clients de Workday. Ils se spécialisent dans l'automatisation des tâches administratives liées à la paie, à la gestion des avantages sociaux, ainsi qu'aux services financiers et comptables. Avec un fort accent sur la précision et un soutien proactif, OneSource Virtual aide les organisations à maximiser leur investissement dans Workday, leur permettant de récupérer des ressources internes et de rationaliser les processus grâce à des services d'expert et une technologie innovante.

Description

• Acts as the primary point of contact for all leave of absence requests, assisting employees with leave questions, guiding them through the process, and problem-solving triage. • Handle the leave administration process from the initial notice of the need for leave to the return to work. • Complete eligibility decisions during intake, and gather pertinent data when necessary from the employee, Workday, and AbsenceTracker. • Review leave of absence documentation for accuracy and completeness, and process according to established procedures, including sending required notices and eligibility letters. • Approve or deny requests for leaves of absence based on guidelines and company policies. • Perform leave follow-ups as required, including recertification of health condition, intermittent and concurrent leave tracking. • Manage the return to work process and support coordination of the return to work with accommodations with customer HR. • Provide top quality customer service and guidance to the customer's employees, managers, and HR, regarding leave of absence cases.

🎯 Exigences

• 3+ years demonstrated Leave of Absence case management experience required. • Knowledge and experience managing US federal and state leave laws and ADA. • Knowledge and experience managing Canada federal and provincial leave laws. • Experience with customer service technologies (telephony, email, case management) required. • Ability to identify and resolve problems in a timely manner; appropriately gather and analyze information and apply creative talents to problem solving. • Able to quickly and accurately research issues and propose appropriate leave recommendations. • Excellent customer service and communication skills to answer questions tactfully and resolve difficult situations with customer employees. • Demonstrated organizational skills including ability to prioritize workload, balance conflicting priorities, and attention to detail.

🏖️ Avantages

• Values-based culture • Upward mobility • Professional development opportunities