Customer Solution Manager – Public Sector

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Ookla

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2006

📡 Télécommunications

🏢 Entreprise

Telecommunications • Enterprise

Ookla est un fournisseur de premier plan d'informations sur les réseaux et d'analyses de la connectivité. L'entreprise propose une large gamme de solutions comprenant la planification et l'optimisation des réseaux, la gestion des interruptions de service et les tests de réseaux. Les produits d'Ookla, tels que Speedtest, Downdetector et Ekahau, sont utilisés par les opérateurs de réseaux mobiles, les fournisseurs d'accès Internet, les gouvernements et les entreprises pour améliorer les expériences numériques et optimiser les performances des réseaux. Ookla fournit également des rapports de marché et des analyses basées sur les données qui alimentent les décisions politiques et d'infrastructure liées aux télécommunications. Reconnue par les consommateurs, les entreprises, les opérateurs et les gouvernements du monde entier, Ookla joue un rôle crucial dans la mesure et l'analyse des performances et de la qualité des services des réseaux.

Description

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria • Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes • Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution • Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion • Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria • Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time • Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities • Build strong, lasting relationships with customer technical and business stakeholders across geographies

🎯 Exigences

• 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments • Curiosity and comfort working with large-scale data and analytics to inform customer decisions • Ability to manage multiple priorities while maintaining attention to detail and customer value • Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions • Strong communication skills across technical, commercial, and executive audiences • A passion for customer success and solving real-world connectivity challenges • Strong problem-solving skills and ability to adapt to changing priorities • Ability to manage multiple accounts simultaneously and work under pressure • Experience working in cross-functional and multicultural environments • Willingness to travel regularly for client meetings and corporate functions • Familiarity with Ookla's product offerings or similar technology-based products is advantageous • Familiarity with Data Analytics tools and solutions is a plus

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage • Life and disability benefits • Flexible Spending Accounts (FSAs) • 401(k) with company match • Employee Stock Purchase Plan • Flexible Time Off • Volunteer Time Off • Paid holidays • Family building and caregiving support • Generous Family Care and Parental leave • Fitness Reimbursement • Access to wellness programs • Educational support • Mentorship programs • Career development resources • Employee engagement programs • Recognition awards