IT Platform Staff Product Manager

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

👻 Score fantôme 24%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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OpenLoop

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

💼 Conseil

⚖️ Juridique

📦 Logistique

💰 €15 000 000 Series A - OpenLoop Health en 2023-03

Consulting • Legal • Logistics

OpenLoop est une plateforme de télésanté en marque blanche et un fournisseur de services gérés qui aide les organisations à lancer et à développer des programmes de soins virtuels. Elle combine une technologie SaaS personnalisable (planification, réservation, paiements, intégrations EHR/API) avec des services de dotation clinique, de validation des compétences, de couverture par les payeurs et de gestion du cycle de revenus (RCM), ainsi qu'un support réglementaire/légal et une assistance patient 24/7. OpenLoop sert des régimes de santé, des hôpitaux et des systèmes de santé, des détaillants, des employeurs et des entreprises de santé numérique avec des opérations alimentées par l'IA, un réseau de cliniciens à l'échelle nationale et une large couverture d'assurance incluant Medicare et Medicaid.

Description

• Own a published, prioritized roadmap for OpenLoop’s enterprise application portfolio • Conduct discovery with contact center, customer success, revenue cycle management, Finance, People, and Clinical Operations teams • Write requirements with problem statements, success metrics, scope, non-scope, and acceptance criteria • Define and report outcome metrics including handle time, abandon rate, request cycle time, deflection rate, adoption, license utilization, and cost per seat • Lead the Salesforce implementation, including scope, phasing, systems integrator and vendor management, data migration, UAT, cutover, and post-launch hypercare • Drive the Amazon Connect roadmap, routing logic, IVR and self-service flows, integrations, agent workspace, and quality analytics • Redesign Jira and JSM intake, routing, and SLA reporting • Own integration architecture with Engineering, including APIs, middleware or iPaaS, data contracts, error handling, and monitoring • Manage releases through environments, change control, regression testing, and rollback planning • Establish change management, configuration standards, and release governance • Partner with Security and Compliance on access reviews, least-privilege design, SOC 2 and HIPAA requirements, audit evidence, and vendor risk assessments • Design systems around Protected Health Information boundaries • Own vendor and license management, renewals, true-ups, total cost of ownership, and consolidation opportunities • Identify and evaluate AI and automation opportunities in contact center and service-request workflows • Partner with the Enterprise Technology AI program on evaluation criteria, pilots, guardrails, and measurement • Connect IT, Customer Success, Clinical Operations, RCM, Finance, People, Sales, and Engineering needs to system capabilities • Publish decisions, surface risk, address disagreement, and improve documentation and requirements quality • Mentor analysts and platform administrators • Grow into leading a small team of product managers and business systems analysts

🎯 Exigences

• 8+ years in IT or enterprise product management, business systems, or technical program management • 3+ years at a senior or staff level owning enterprise platforms end to end • Hands-on ownership of a contact center as a service platform; Amazon Connect strongly preferred, with Genesys, Five9, NICE, or Talkdesk experience transferable • At least one full CRM or service-platform implementation or migration led as the accountable owner • Advanced Atlassian expertise: Jira and JSM project design, workflow and automation configuration, request intake and SLA modeling, and Confluence at organizational scale • Demonstrated ownership across ERP, HRIS, ITSM, IAM/SSO, CRM, and their integrations • Product management skills in discovery, written requirements, prioritization frameworks, metric definition, and stakeholder management • Technical fluency in API documentation, SQL or reporting queries, SAML/SSO/SCIM provisioning, and engineering design discussions • Experience working within SOC 2, HIPAA, HITRUST, or comparable regulated-environment frameworks • Strong specification and executive-summary writing • Preferred: healthcare, telehealth, digital health, EHR/EMR, RCM, clinician licensing and credentialing, or multi-state clinical operations experience • Preferred: AWS services beyond Connect, including Lambda, Lex, Kinesis, Contact Lens, or Amazon Q • Preferred: Salesforce certifications or Service Cloud/Health Cloud experience • Preferred: application-portfolio rationalization after rapid growth or acquisition • Preferred: iPaaS or integration-platform experience with Workato, Boomi, MuleSoft, Make, or Zapier • Preferred: mentoring or management of analysts and platform administrators

🏖️ Avantages

• Flat organizational structure • Autonomy, Competence and Belonging-focused culture • Encouragement to bring ideas to the table and make things happen • Opportunity to grow into leading a small team