Medical Operations Specialist

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OpenLoop

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

💼 Conseil

⚖️ Juridique

📦 Logistique

💰 €15 000 000 Series A - OpenLoop Health en 2023-03

Consulting • Legal • Logistics

OpenLoop est une plateforme de télésanté en marque blanche et un fournisseur de services gérés qui aide les organisations à lancer et à développer des programmes de soins virtuels. Elle combine une technologie SaaS personnalisable (planification, réservation, paiements, intégrations EHR/API) avec des services de dotation clinique, de validation des compétences, de couverture par les payeurs et de gestion du cycle de revenus (RCM), ainsi qu'un support réglementaire/légal et une assistance patient 24/7. OpenLoop sert des régimes de santé, des hôpitaux et des systèmes de santé, des détaillants, des employeurs et des entreprises de santé numérique avec des opérations alimentées par l'IA, un réseau de cliniciens à l'échelle nationale et une large couverture d'assurance incluant Medicare et Medicaid.

Description

• Monitor and support provider adherence to schedules, workflows, and operational expectations. • Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care. • Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed. • Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations. • Address provider questions or concerns in a timely, professional, and supportive manner. • Track and support reporting on key operational and performance indicators (KPIs). • Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate. • Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs. • Collaborate with Workforce Management to help align provider schedules with patient demand and service goals. • Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers. • Maintain accurate documentation of provider communications, escalations, and resolution outcomes. • Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support. • Other duties as assigned.

🎯 Exigences

• 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred). • Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience. • Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population. • Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset. • Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk). • Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus. • Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams. • Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.

🏖️ Avantages

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more