Senior Product Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of OpenLoop

OpenLoop

201 - 500 employés

Fondée en 2020

💼 Conseil

⚖️ Juridique

📦 Logistique

💰 €15 000 000 Series A - OpenLoop Health en 2023-03

Consulting • Legal • Logistics

OpenLoop est une plateforme de télésanté en marque blanche et un fournisseur de services gérés qui aide les organisations à lancer et à développer des programmes de soins virtuels. Elle combine une technologie SaaS personnalisable (planification, réservation, paiements, intégrations EHR/API) avec des services de dotation clinique, de validation des compétences, de couverture par les payeurs et de gestion du cycle de revenus (RCM), ainsi qu'un support réglementaire/légal et une assistance patient 24/7. OpenLoop sert des régimes de santé, des hôpitaux et des systèmes de santé, des détaillants, des employeurs et des entreprises de santé numérique avec des opérations alimentées par l'IA, un réseau de cliniciens à l'échelle nationale et une large couverture d'assurance incluant Medicare et Medicaid.

Description

• Define and drive product strategy for insurance capture, real-time and batch eligibility verification, benefits detail, and coverage discovery • Drive accuracy, speed, and completeness of eligibility responses • Define how inconsistent payer data is normalized into trusted benefit information • Define client consumption of eligibility through APIs, configuration, and reporting • Communicate roadmap priorities, tradeoffs, and timelines to internal stakeholders and external partners • Act as a trusted product advisor to senior leaders across Product, Services, Engineering, and Design • Write clear, actionable product requirements and success metrics • Hold product work accountable to eligibility accuracy, eligibility issues at time of service, eligibility-driven denial rate, manual verification touches, and payer coverage and uptime

🎯 Exigences

• 5+ years of product management experience, including significant experience working directly with customers or clients • At least 3 years in healthcare revenue cycle, payer operations, or health insurance technology • Hands-on knowledge of eligibility and benefits workflows, including 270/271 exchanges • Working fluency across insurance capture, claims submission, denials, patient billing, and downstream revenue-cycle impacts • Demonstrated experience building, communicating, and managing product roadmaps • Strong technical acumen with APIs, data models, integration tradeoffs, and payer documentation • Comfort working with transactional data, troubleshooting anomalies, and validating hypotheses • Strong communication skills with internal teams and external stakeholders • Familiarity with virtual care, care delivery platforms, or healthcare operations • Direct experience with clearinghouses or EDI transaction sets (270/271, 276/277, 837, 835), or coverage discovery products • Familiarity with Medicare, Medicaid, commercial billing differences, and multi-state operations • Experience with Healthie or comparable EMR platforms • Experience applying AI or automation to verification workflows • Background in a B2B2C or white-label environment • SQL proficiency

🏖️ Avantages

• Autonomy, competence, and belonging-focused company culture • Relatively flat organizational structure • Encouragement to bring ideas to the table and make things happen • Empowered and supported to do your best work

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