Account Manager, Hotels, EMEA

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OpenTable

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1998

🍽️ Alimentation et boissons

🏨 Hôtellerie

📦 Logistique

💰 €36 000 000 Series C en 2000-09

Food & Beverage • Hospitality • Logistics

OpenTable est un service de réservation de restaurants en ligne qui permet aux utilisateurs de découvrir et de réserver des tables dans des restaurants à travers le monde. La plateforme offre une liste exhaustive d'options de restauration dans diverses villes, aidant les clients à explorer des lieux populaires et des expériences culinaires uniques. OpenTable collabore également avec des restaurants pour fournir un logiciel de gestion des réservations qui optimise le placement, suit les préférences des clients et offre des outils marketing pour améliorer les opérations des restaurants. Le service étend son impact social en participant à des initiatives telles que le soutien à des projets contre l'itinérance via des dons de clients.

Description

• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities. • Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account. • Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership. • Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges. • Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams. • Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

🎯 Exigences

• German Speaking to a business level proficiency • 5+ years of Account Management or equivalent experience. • Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously. • Outstanding negotiating and communication skills. • An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights. • Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

🏖️ Avantages

• Generous paid vacation + time off for your birthday • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups