Account Manager

🕒 il y a 1 jour

🌺 Hawaii, Washington – Distant

🌺 Hawaii – Remote ☕ Washington – Remote

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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OpenTable

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1998

🍽️ Alimentation et boissons

🏨 Hôtellerie

📦 Logistique

💰 €36 000 000 Series C en 2000-09

Food & Beverage • Hospitality • Logistics

OpenTable est un service de réservation de restaurants en ligne qui permet aux utilisateurs de découvrir et de réserver des tables dans des restaurants à travers le monde. La plateforme offre une liste exhaustive d'options de restauration dans diverses villes, aidant les clients à explorer des lieux populaires et des expériences culinaires uniques. OpenTable collabore également avec des restaurants pour fournir un logiciel de gestion des réservations qui optimise le placement, suit les préférences des clients et offre des outils marketing pour améliorer les opérations des restaurants. Le service étend son impact social en participant à des initiatives telles que le soutien à des projets contre l'itinérance via des dons de clients.

Description

• Lead customer retention and revenue growth within a territory of restaurants • Report to the Manager, Account Managers • Serve as a trusted advisor to restaurant customers and engage proactively with the local restaurant industry • Cultivate high-level relationships and aid in re-signing customers with expired contracts • Build and maintain strategic relationships with restaurant leadership to achieve retention and upsell targets • Sell premium marketing tools and drive contract renewals and adoption • Understand customer needs, identify sales opportunities, and achieve quarterly company goals and sales objectives • Assist restaurant management with system configuration to optimize reservation flow • Build and use data-driven presentations for ongoing business reviews • Educate operators about industry trends using actionable, data-driven insights • Advocate for restaurant customers and resolve cross-functional issues • Track weekly meeting and call activity in Salesforce • Conduct monthly meetings with Elite members • Capture product upgrade feedback for the team • Travel domestically throughout the West Coast and Hawaii

🎯 Exigences

• 2-3+ years of account management or equivalent experience in a restaurant/hospitality environment with validated customer service skills • Residency in the Pacific Time Zone or Hawaii-Aleutian Time Zone; Seattle or Hawaii residence strongly preferred • Domestic travel required throughout the West Coast and Hawaii • Deep expertise in restaurant operations and management, including comprehension of P&L and financial statements • Proven ability to handle objections and lead consultative sales conversations to achieve retention and revenue goals • Strong writing, presentation, social, organizational, and interpersonal skills • Confidence delivering training and speaking to groups • Valid driver’s license and transportation • Residency in Hawaii, Pacific, or Mountain Time Zones to align with the territory and team • Preferred: college degree in a relevant field • Preferred: experience using AI tools for outreach, account research, interaction data, and strategy • Preferred: knowledge of Google Suite, Salesforce, and Apple products and operating systems • Preferred: experience collaborating with marketing teams on restaurant-specific marketing programs • Preferred: ability to track economic and industry drivers and thrive in an unstructured, forward-thinking environment

🏖️ Avantages

• Work from (almost) anywhere for up to 20 days per year • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans • Health benefits • Flexible spending account • Retirement benefits • Life insurance • Paid time off, including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays • Parental leave benefits • Flexible schedule tailored to a global workforce operating across multiple time zones

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