Associate Regional Manager, Service Ops – Central

🕒 il y a 19 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

🚫👨‍🎓 Aucun diplôme requis

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Otis Elevator Co.

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10 000+ employés

Fondée en 1853

🚗 Transport

🏢 Entreprise

Transport • Enterprise

Otis Elevator Co. est un leader mondial dans la fabrication, l'installation et l'entretien d'ascenseurs et d'escaliers mécaniques. Avec plus de 2,3 millions d'unités entretenues à travers le monde, Otis facilite chaque jour le déplacement de milliards de personnes, faisant de son nom l'un des plus reconnaissables dans le domaine de la mobilité urbaine. L'entreprise propose une large gamme de produits allant des ascenseurs basse hauteur aux ascenseurs de grande hauteur, ainsi que des services de modernisation et de mises à niveau de sécurité. Otis est reconnu pour son engagement envers l'innovation technologique, la sécurité et la durabilité, avec des produits intégrés dans de nombreux bâtiments emblématiques et hubs de transport à forte affluence à l'échelle mondiale.

Description

• Provide on-going training, development, and leadership to the service and repair colleagues • Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs • Investigate and resolve all critical customer issues • Advocate for usage of digital tools and applications for our service colleagues • Lead process workshops and ensure strict adherence to service processes • Monitor field tests as well as first inspection and data reports • Consult with service managers regarding problems encountered with service performance • Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

🎯 Exigences

• High school diploma or equivalent required; bachelor’s degree preferred • 5+ years elevator industry experience required • Management experience required • Ability to thrive in a dynamic, team-oriented work environment • Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders • Self-motivated individual capable of managing multiple projects and responsibilities simultaneously • Comfortable working in a technical setting with proficiency in Microsoft-based computer software • Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities • Willingness to travel up to 50% of the time

🏖️ Avantages

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment • You and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. • Enjoy three weeks of paid vacation, along with paid company holidays • We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. • Life insurance and disability coverage to protect you and your family. • Voluntary benefits, including options for legal, pet, home, and auto insurance. • We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. • Pursue your educational goals with our tuition reimbursement program. • Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.