Clinical Excellence Manager

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Outset Medical, Inc.

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501 - 1000 employés

Fondée en 2010

⚕️ Assurance santé

🧬 Biotechnologie

☁️ SaaS

💰 €300 000 000 Post-IPO Debt en 2022-11

Healthcare Insurance • Biotechnology • SaaS

Outset Medical, Inc. est une entreprise de technologie médicale spécialisée dans la fourniture de solutions innovantes pour la dialyse. Leur produit phare, Tablo, est conçu pour simplifier et améliorer le processus de dialyse, réduisant les coûts et la complexité. Tablo offre un dispositif tout-en-un permettant aux systèmes de santé de traiter les patients dialysés dans divers environnements, y compris les hôpitaux et à domicile. L'appareil prend en charge plusieurs modalités de dialyse et dispose d'une surveillance basée sur le cloud, permettant une gestion efficace des données et une amélioration des résultats pour les patients. Outset Medical vise à rendre la dialyse plus accessible et efficace pour les patients atteints d'insuffisance rénale aiguë et chronique, répondant aux besoins tant en milieu clinique qu'à domicile.

Description

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution. • Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments. • Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program. • Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders. • Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance. • Actively engage with case management and discharge planning to enhance patient flow and throughput as appropriate. • Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs. • Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners. • Ensure all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement to drive utilization. • Review, revise, and refine programmatic offerings utilizing the latest research and best practices. • Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.

🎯 Exigences

• Bachelor's degree in nursing. • 2+ years of dialysis experience or related field. • Knowledge in compliance regulations and standards. • Strong communication and leadership skills. • Familiar with developing a business plan and ROI. • Familiar with the health system accreditation process. • Familiar with process and quality improvement background. • Competent in translating data and analytics into action plans. • Ambition to leverage clinical expertise to advance the business objectives. • Display enthusiasm, ambition, and a strong work ethic. • Must show ability to excel in a high-energy, fast-paced environment. • Must be detail oriented with excellent analytical and problem-solving skills. • Must thrive in a collaborative, cross-functional work environment. • Maintain a sense of urgency, work effectively under pressure, and be able to multi-task. • Must be goal-oriented and committed to driving initiatives to resolution. • Excellent interpersonal skills with the ability to persuade decision makers. • Strong work ethic as an individual and on a team. • Working knowledge of Word, Excel, and PowerPoint applications. • Must be willing to travel extensively (up to 75%).