Service Desk Engineer

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Outsource Access Careers

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2019

🤝 B2B

🎯 Recrutement

B2B • Recruitment

<Carrières Outsource Access> Outsource Access Careers est une entreprise de services externalisés et virtuels entièrement gérée qui met en relation des clients basés aux États-Unis avec du personnel virtuel à distance situé principalement aux Philippines. La société recrute, sélectionne, forme et met en relation des assistants virtuels et des spécialistes dans des fonctions telles que les médias sociaux, le support administratif/exécutif, la comptabilité, les ventes, les ressources humaines, le design graphique, le marketing et le support juridique. Elle opère selon un modèle distant dès le départ avec des avantages structurés, des programmes de formation et de soutien aux employés. L'accent est mis sur la croissance professionnelle à long terme pour les travailleurs à distance, le respect des avantages sociaux locaux et des solutions de dotation personnalisées pour les clients.

Description

• Eliminating Technical Roadblocks: You will dive into complex Tier 2 and Tier 3 issues, resolving escalated incidents across Microsoft 365 and network environments to keep business operations seamless. • Fortifying Digital Borders: By triaging security threats and managing tools like SentinelOne, you act as the frontline defense against phishing, malware, and unauthorized access. • Building the Knowledge Vault: You won't just solve problems; you'll document the "how" and "why" in IT Boost, creating a blueprint that empowers the entire team to work smarter. • Mastering the Ecosystem: You will serve as the resident expert for everything from Windows and macOS endpoints to VoIP and surveillance systems, ensuring every piece of hardware and software works in harmony.

🎯 Exigences

• 4-5 years of experience in IT services

🏖️ Avantages

• Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills. • Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net. • Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home. • Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time. • Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that. • Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours. • 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.