IT Support – Level 1

🕒 il y a 2 mois

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Outsourcey

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey est une agence de personnel à distance de premier plan, spécialisée dans la mise en relation des entreprises avec des talents offshore qualifiés. Elle simplifie le processus d'externalisation pour des entreprises allant des startups aux entreprises Fortune 500, offrant des solutions de personnel flexibles sans contrats à long terme ni frais d'installation. En tirant parti d'un vaste réseau de professionnels qualifiés, Outsourcey aide ses clients à réduire les coûts opérationnels tout en améliorant l'efficacité et la capacité d'adaptation, garantissant que les entreprises peuvent répondre efficacement à leurs besoins de projets à travers diverses industries.

Description

• Monitor support channels (email, Salesforce, internal systems) for incoming issues • Respond to and resolve IT support requests in a timely manner • Troubleshoot issues remotely (POS systems, user access, basic network issues) • Escalate complex issues to senior IT or external providers when required • Provide support for retail stores experiencing system or POS issues • Assist with troubleshooting hardware and software issues • Ensure minimal disruption to store operations • Maintain and support the company’s ERP system (e.g., Pronto or equivalent) • Clean and maintain data including: Old orders, Work orders, Incomplete or incorrect records • Ensure system data remains accurate and usable for reporting and operations • Monitor Salesforce and other platforms for support tickets or alerts • Track issues through to resolution • Maintain clear records of problems and fixes • Assist with user account setup and access management • Support internal systems and applications • Perform routine system checks and basic maintenance tasks.

🎯 Exigences

• Experience in IT support or helpdesk environments • Strong troubleshooting skills (remote support essential) • Familiarity with POS systems and retail environments (preferred) • Experience with ERP systems (e.g., Pronto) highly regarded • Understanding of Salesforce or ticketing systems (preferred) • Basic networking knowledge (Wi-Fi, devices, connectivity) • Strong communication skills (written and verbal) • Ability to work independently and prioritise tasks. • Must be available to work onsite • Availability for weekend coverage (Saturday–Monday preferred)

🏖️ Avantages

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.