Account Manager, Law Firm Referrals

🕒 il y a 13 jours

🌵 Arizona, Florida, +2 états de plus – Distant

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote ⛷️ Utah – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Ovation Law Firm

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

🚘 Automobile

🏥 Santé

📦 Logistique

Automotive • Healthcare • Logistics

Ovation Law Firm est un cabinet d'avocats spécialisé dans les blessures corporelles, basé en Californie, qui représente les victimes d'accidents et de blessures à travers l'État. Le cabinet se concentre sur les accidents de voiture, de camion, de véhicules de covoiturage (Uber) et de moto, les blessures de piétons et les morsures de chien, les blessures de la moelle épinière, et les affaires de droit en matière de vices cachés. Ovation offre des services sur la base d'honoraires conditionnels (les clients ne paient rien sauf si le cabinet gagne), prend en charge les frais initiaux liés aux affaires, assure une disponibilité 24/7, propose des évaluations de cas gratuites, et possède plusieurs bureaux en Californie avec la possibilité de rencontrer les clients à leur emplacement ; il coordonne également avec des co-conseils agréés pour les affaires hors de l'État.

Description

• Source and evaluate potential referral partners, assessing fit with Ovation's business model and client needs. • Lead the onboarding process for new partners, educating them on Ovation's underwriting standards, referral model, and operating expectations. • Own the ongoing management of our referral partner portfolio, monitoring performance, responsiveness, client outcomes, and operational metrics. • Build trusted relationships while holding partners accountable to agreed-upon performance standards. • Work closely with Intake, Operations, Marketing, and Legal teams to ensure smooth case routing, timely communication, and exceptional client experiences. • Monitor case progression, partner decisions, and operational performance to identify risks before they become problems. • Analyze referral data, identify trends, and recommend improvements that increase conversion, client satisfaction, and revenue. • Continuously improve systems, processes, reporting, and partner performance through critical thinking and cross-functional collaboration. • Help expand Ovation's national referral network as we continue to grow into new markets.

🎯 Exigences

• Bachelor's degree. • 3+ years managing strategic accounts, partnerships, client relationships, or operational programs. • Strong analytical skills with the ability to interpret performance metrics and identify opportunities. • Experience using CRM systems and spreadsheets to manage relationships and performance. • Excellent written and verbal communication skills. • Strong organizational skills with the ability to manage multiple priorities. • Comfortable making independent decisions while collaborating across multiple departments. • Experience within legal, healthcare, professional services, or other relationship-driven industries (Preferred). • Personal injury or legal operations experience (Preferred). • Experience working in high-growth organizations (Preferred). • Experience building or improving operational processes (Preferred).

🏖️ Avantages

• Health, dental, and vision insurance benefits. • Paid time off (PTO). • Opportunity to directly influence the growth and success of a rapidly expanding law firm. • Long-term growth opportunities within a fast-growing organization.