VIP Account Manager

🕒 il y a 1 jour

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

over99

Site WebLinkedInTous les Emplois

11 - 50 employés

💼 Conseil

📣 Marketing

🎮 Jeux vidéo

Consulting • Marketing • Gaming

over99 est une entreprise d'iGaming basée à Berlin qui développe des produits de casino de nouvelle génération, des jeux et des expériences pour les joueurs. Ils conçoivent des jeux de casino innovants, gèrent des programmes de marketing et d'affiliation, développent les marques et fournissent un support client et des opérations de classe mondiale. Axé sur un design audacieux, une croissance guidée par les données et la maîtrise des plateformes, over99 vise à façonner l'avenir du divertissement numérique dans le domaine de l'iGaming.

Description

• Report to the Director of VIP CRM & Operations and the Senior VIP Account Manager for performance and KPI alignment • Escalate player queries and issues to the Director of VIP CRM & Operations, Senior VIP Account Manager, or VIP Account Manager as appropriate • Manage VIP communication channels, including Telegram and Intercom, ensuring timely and professional engagement • Support the Senior VIP Account Manager and VIP Account Manager in implementing new VIP processes • Assist in coordinating and managing new VIP campaigns • Take on delegated responsibilities and special projects, including policy and process documentation, shadowing new team members, and providing structured feedback during their first 30 days • Build and maintain strong relationships with high-value players, addressing requests and concerns with discretion and professionalism • Monitor player activity and feedback to support retention and engagement strategies

🎯 Exigences

• Proven experience managing VIP or high-value client relationships, ideally within online gaming, casino, or crypto environments • Strong understanding of VIP service expectations and relationship-driven engagement • Excellent communication skills and high emotional intelligence • Comfortable using player data and behavioural insights to support strategic decision-making • Self-directed, detail-oriented, and able to operate autonomously • Availability to work European hours • Familiarity with cryptocurrency or crypto-based platforms is an advantage • Candidates based in Australia or South America are preferred

🏖️ Avantages

• Competitive Salaries • Remote-First Environment – Work from anywhere and collaborate with a global team • Performance-Based Bonuses • High-Growth Start-up – Be part of a well-funded company at the intersection of gaming and blockchain • Generous Holiday Allowance • Flexible Hours & Time Off • Opportunity to define and scale the design identity of a rapidly growing crypto brand • Fast execution, minimal bureaucracy, and a high-impact environment • Work on bold, visible creative across product, brand, and performance marketing