Sales Excellence Trainer

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P1 Service Group

Site WebLinkedInTous les Emplois

201 - 500 employés

🏥 Santé

📦 Logistique

🏨 Hôtellerie

Healthcare • Logistics • Hospitality

Le Groupe P1 Service est un opérateur et partenaire axé sur l'humain pour les entreprises de services à domicile résidentiel, y compris les entreprises de CVC, de plomberie et d'électricité. La société s'associe à des entreprises de services, investit dans celles-ci et les soutient en fournissant des ressources en marketing, recrutement, technologie, acquisitions, formation, centre d'appels et finance pour aider à développer et étendre les opérations. P1 met l'accent sur le bien-être des employés et les meilleures pratiques opérationnelles pour améliorer l'expérience client et les performances des partenaires, et a récemment fusionné avec Columbia Home Services.

Description

• Conduct regular branch visits including ride-alongs with technicians, live call listening with CSR teams, and shadowing sessions with comfort advisors • Provide real-time, in-the-moment coaching — observe, score, coach, and re-score on a defined cadence • Certify branch and employee readiness before deploying new playbooks or scripts • Partner with branch General Managers to reinforce training standards between visits • Build and maintain a trade-specific training library (HVAC, plumbing, electrical) with purpose-built content by role • Write CSR call scripts, objection handling frameworks, good/better/best option presentation guides, and membership pitch scripts • Record role-play demonstrations for LMS use, including strong, average, and weak examples • Audit existing playbooks — keep what works, rewrite what doesn't, and build a content roadmap to close gaps • Produce ride-along scorecards, field reference guides, and coaching checklists for branch managers to use independently • Train In-Home Comfort Advisors on sales process, proposal delivery, and follow-up cadence • Train Technicians on in-home presentation skills, options-based selling, and trust-building • Train CSRs / Booking Agents on call conversion, scripting, and appointment accuracy

🎯 Exigences

• 3–7 years of sales training experience in home services, field service, or a related trade industry — direct exposure to technician, CSR, or in-home sales environments required • Demonstrated ability to create training content from scratch: scripts, playbooks, objection handling guides, and role-play scenarios • Skilled facilitator and live coach with the ability to run group sessions and one-on-one coaching in the field • Experience with field service management platforms; ServiceTitan strongly preferred • Comfortable using performance data to prioritize and target coaching efforts • Ability and willingness to travel 80% of the time across multiple U.S. states — this is a firm requirement • Prior experience in a PE-backed or multi-location home services environment • Familiarity with membership / maintenance agreement sales programs • Experience building or managing content within an LMS platform

🏖️ Avantages

• Equal opportunity employer