Sales Excellence Trainer

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P1 Service Group

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

🏢 Entreprise

B2B • Enterprise

Le Groupe P1 Service est un opérateur et partenaire axé sur l'humain pour les entreprises de services à domicile résidentiel, y compris les entreprises de CVC, de plomberie et d'électricité. La société s'associe à des entreprises de services, investit dans celles-ci et les soutient en fournissant des ressources en marketing, recrutement, technologie, acquisitions, formation, centre d'appels et finance pour aider à développer et étendre les opérations. P1 met l'accent sur le bien-être des employés et les meilleures pratiques opérationnelles pour améliorer l'expérience client et les performances des partenaires, et a récemment fusionné avec Columbia Home Services.

Description

• Conduct regular branch visits including ride-alongs with technicians, live call listening with CSR teams, and shadowing sessions with comfort advisors • Provide real-time, in-the-moment coaching — observe, score, coach, and re-score on a defined cadence • Certify branch and employee readiness before deploying new playbooks or scripts • Partner with branch General Managers to reinforce training standards between visits • Build and maintain a trade-specific training library (HVAC, plumbing, electrical) with purpose-built content by role • Write CSR call scripts, objection handling frameworks, good/better/best option presentation guides, and membership pitch scripts • Record role-play demonstrations for LMS use, including strong, average, and weak examples • Audit existing playbooks — keep what works, rewrite what doesn't, and build a content roadmap to close gaps • Produce ride-along scorecards, field reference guides, and coaching checklists for branch managers to use independently • In-Home Comfort Advisors: full-cycle sales process, discovery questioning, proposal delivery, financing conversations, and follow-up cadence • Technicians: in-home presentation skills, options-based selling, membership upsell techniques, and trust-building by trade • CSRs / Booking Agents: call conversion, scripting, urgency creation, price objection handling, and appointment accuracy • Convert tribal knowledge and informal playbooks into documented, scalable systems • Use performance data to identify training gaps and build content to close them • Package training content into role-specific reference cards, script summaries, and coaching guides for branch managers to deploy and reinforce independently

🎯 Exigences

• 3–7 years of sales training experience in home services, field service, or a related trade industry • Demonstrated ability to create training content from scratch: scripts, playbooks, objection handling guides, and role-play scenarios • Skilled facilitator and live coach with the ability to run group sessions and one-on-one coaching in the field • Experience with field service management platforms; ServiceTitan strongly preferred • Comfortable using performance data to prioritize and target coaching efforts • Ability and willingness to travel 80% of the time across multiple U.S. states — this is a firm requirement • Prior experience in a PE-backed or multi-location home services environment (preferred) • Familiarity with membership / maintenance agreement sales programs (preferred) • Experience building or managing content within an LMS platform (preferred)

🏖️ Avantages

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities