Solutions Engineer – Post-Sales, Implementation

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $120 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Paragon

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

☁️ SaaS

🤝 B2B

🔌 API

💰 €5 502 500 Venture Round - Paragon en 2024-10

SaaS • B2B • API

Paragon est une plateforme d'infrastructure d'intégration qui permet aux entreprises SaaS et d'IA de créer, intégrer et développer des connecteurs produits et des flux de travail automatisés. Elle propose plus de 130 connecteurs préconstruits, des portails de connexion intégrables, une authentification gérée, des pipelines de synchronisation, des actions en temps réel et des primitives d'orchestration pour prendre en charge l'ingestion, la synchronisation bidirectionnelle, l'appel d'outils par des agents IA et d'autres cas d'utilisation d'intégration. Paragon est axé sur les développeurs et prêt pour l'entreprise, offrant des options de déploiement dans le cloud, en auto-hébergement et en déploiement anticipé avec une conformité SOC 2 Type 2 et RGPD.

Description

• Directly engage with customers to own their onboarding process, helping them quickly learn and gain value from our platform. • Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues. • Work alongside the Customer Success team to ensure Paragon customers see meaningful value from their product implementation. • Pair and partner with customers as they develop integrations, install our SDK, build syncs and actions, and author script-based workflows - ensuring they implement Paragon optimally and with an eye towards scale. • Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements. • Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals. • Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness. • Drive initiatives aimed at improving customer adoption and product usability. • Create and maintain technical documentation and training resources that empower both customers and internal teams. • Advocate for and implement solutions that enhance both the product and the customer experience.

🎯 Exigences

• 3+ years of experience Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction. • Strong technical prowess with 2+ years coding, with strong grasp of a single language (e.g. NodeJS, Python, Ruby); experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently. • Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams, making complex technical concepts easy to understand for any stakeholder. • A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality. • Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.

🏖️ Avantages

• Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered. • Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.