Senior Manager, Federal Services

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 18%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Paragon Micro

Paragon Micro

51 - 200 employés

Fondée en 2006

💼 Conseil

📦 Logistique

🔧 Matériel

Consulting • Logistics • Hardware

Paragon Micro est un distributeur de technologie et partenaire de distribution qui fournit du matériel, des logiciels et des solutions intégrées aux revendeurs, intégrateurs de systèmes et clients d'entreprise. Il offre des services de distribution, de logistique et de soutien aux partenaires pour aider les fournisseurs de technologie à atteindre les marchés de distribution et commerciaux, opérant généralement via des commandes en ligne et des programmes pour partenaires.

Description

• Define and execute the long-term vision and strategy for Paragon Micro's Federal Services Practice • Build, scale, and lead the Federal Services delivery organization • Establish standardized service methodologies, templates, pricing models, and operational processes • Develop annual strategic plans and growth initiatives • Recruit, mentor, and retain consulting engineers, solution architects, project managers, and technical specialists • Develop career paths, training programs, certification strategies, and leadership development • Ensure utilization and workforce planning across delivery resources • Build and manage a nationwide network of cleared subcontractors and specialized Federal service providers • Develop relationships with OEM professional services organizations and implementation partners • Evaluate partner capabilities, performance, and capacity; negotiate subcontracting and preferred delivery partnerships • Grow services revenue through product-sales attachment, staff augmentation, resident engineering, managed services, and professional services • Create offerings supporting infrastructure, cybersecurity, AI, cloud, collaboration, networking, data center, and emerging technologies • Support Sales, Capture, Proposal Teams, and Solution Architects on Federal pursuits • Develop labor strategies, staffing plans, transition approaches, and delivery methodologies for proposals • Review Statements of Work, staffing assumptions, pricing strategies, and technical delivery plans • Participate in customer presentations, technical discussions, oral presentations, and executive briefings • Establish delivery standards, governance, quality assurance, and operational metrics • Drive customer satisfaction and resolve executive-level delivery challenges and escalations • Own budgets, forecasts, utilization targets, services gross margin, subcontractor costs, pricing strategies, dashboards, and KPIs • Build a scalable, profitable Federal Services Practice and improve delivery quality, utilization, customer satisfaction, and profitability

🎯 Exigences

• Active Top Secret security clearance required • SCI eligibility strongly preferred • 15+ years of experience leading Federal IT services organizations supporting DoD, Intelligence Community, and Civilian agencies • Demonstrated success building and scaling a Federal Professional Services Practice within a VAR, systems integrator, OEM, or Federal contractor • Proven experience recruiting, developing, and leading consulting engineers, solution architects, project managers, and technical delivery organizations • Experience developing nationwide subcontractor networks and strategic delivery partnerships • Experience supporting both project-based professional services and long-term staffing ("butts in seats") engagements • Experience supporting Capture, Proposal, and Business Development organizations on Federal opportunities • Strong understanding of Federal procurement, contracting, and acquisition processes • Experience managing operational performance, utilization, services gross margin, forecasting, and financial planning • Exceptional executive communication and customer relationship skills • Willingness to travel as required • Must be a U.S. citizen • Preferred: experience supporting major Federal contract vehicles including SEWP, ITES, GSA MAS, or similar GWACs and IDIQs • Preferred: experience leading services organizations supporting Cisco, Dell, Microsoft, VMware, HPE, NVIDIA, Palo Alto Networks, or comparable enterprise technologies • Preferred: PMP, ITIL, CISSP, CCIE, Azure, AWS, or other relevant technical certifications • Preferred: experience developing managed services organizations • Preferred: experience integrating AI-driven automation and modern service delivery methodologies into consulting organizations

🏖️ Avantages

• Full-time employment • Fully remote work • Willingness to travel as required

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