Field Service Engineer

🕒 il y a 11 jours

🚗 Michigan – Distant

🚗 Michigan – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Park Place Technologies

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1991

🔧 Matériel

🤝 B2B

🏢 Entreprise

💰 €2 000 000 000 Debt Financing - Park Place Technologies en 2024-04

Hardware • B2B • Enterprise

Park Place Technologies est une société mondiale de services d'infrastructure informatique qui offre des services de maintenance tierce, de gestion et de services professionnels ainsi que des solutions matérielles pour les centres de données et l'informatique d'entreprise. Park Place propose la maintenance multi-vendeurs et un support logiciel technique pour le stockage, les serveurs, les réseaux et les systèmes hyperconvergés—souvent à un coût inférieur à celui des fabricants d'équipement d'origine (OEM)—ainsi que du matériel neuf et d'occasion (via Curvature), des logiciels de surveillance de l'infrastructure (Entuity), des solutions de refroidissement pour centres de données (immersion et puce à puce), une migration vers le cloud, une récupération après sinistre, et une gamme de services de surveillance et de correction disponibles 24 heures sur 24 et 7 jours sur 7. L'entreprise dessert plus de 25 000 organisations, dont environ la moitié des entreprises du classement Fortune 500, et met l'accent sur la logistique mondiale, une équipe d'ingénierie de niveaux 1 à 3, le support automatisé (ParkView), et des garanties comme le Premier Répare.

Description

• Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction • Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips • Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site • Maintain effective communication with customer and our customer support center during repair process and any projected delay • Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair • Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems • Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes • Follow customer specific repair procedures; assess current and future customer needs based on usage of the system • Determine needed parts and quantities based on contracts in service area • Return bad or excess parts in a timely manner • Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory • Accurately complete and timely return audit forms, email replies, timesheets and expense reports • Attend and participate in regularly scheduled team meetings • Account for all activities correctly using Field Point time reporting utility

🎯 Exigences

• Experience working with OEM data center hardware with ability to grasp new products/concepts • Successful prior field experience • Strong troubleshooting skills; CompTia A+ and Server + preferred • Availability for after hours, on-call rotation to support customer needs • Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. • This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. • Potential requirement for work at height, including the use of ladders • Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening

🏖️ Avantages

• Must possess a valid driver’s license • Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful • Health insurance